CREW RESOURCE MANAGEMENT PROGRAMME COURSE DESCRIPTION

Code	Name of the Course Unit	Semester	In-Class Hours (T+P)	Credit	ECTS Credit
AVM240	CREW RESOURCE MANAGEMENT	4	3	3	6

GENERAL INFORMATION
Language of Instruction :	English
Level of the Course Unit :	BACHELOR'S DEGREE, TYY: + 6.Level, EQF-LLL: 6.Level, QF-EHEA: First Cycle
Type of the Course :	Compulsory
Mode of Delivery of the Course Unit	-
Coordinator of the Course Unit	Assist.Prof. SEDA MUMLU KARANFİL
Instructor(s) of the Course Unit	Assist.Prof. AYLİN ATASOY
Course Prerequisite	No

OBJECTIVES AND CONTENTS
Objectives of the Course Unit:	This course aims to address the knowledge required to function effectively as a member of a professional flight crew, the development of Crew Resource Management (CRM) training programs, and the preventive measures to be taken against crew-related errors.
Contents of the Course Unit:	The course content includes topics such as the principles and history of Crew Resource Management (CRM); decision-making in aviation; teamwork in aviation; team working and leadership in aviation; automation and its effects on humans; stress management in aviation; threat and error management in aviation; monitoring in aviation; the importance of CRM training; the importance of CRM training implementation through aircraft accidents and case studies; the development, evolution, and current status of EASA policies; and the relationship between EASA policies and CRM training.

KEY LEARNING OUTCOMES OF THE COURSE UNIT (On successful completion of this course unit, students/learners will or will be able to)
Explain the concept, objectives, and significance of Crew Resource Management (CRM) in the aviation industry.
Analyze the role of human factors, error chains, and risks in aviation operations.
Explain and apply effective communication, leadership, teamwork, and situational awareness skills.
Evaluate the effects of stress, fatigue, time pressure, and workload on team performance
Analyze the importance of teamwork, collaboration, and feedback in decision-making processes.
Apply conflict management and problem-solving techniques to aviation-related scenarios.
Explain safety culture, reporting systems, and the approach of learning from errors.
Develop CRM-based solutions through the analysis of real or simulated aviation incidents.

WEEKLY COURSE CONTENTS AND STUDY MATERIALS FOR PRELIMINARY & FURTHER STUDY
Week	Preparatory	Topics(Subjects)	Method
1	BOOK READING	Principles and history of Crew Resource Management	-
2	BOOK READING	Decision-making in aviation	-
3	BOOK READING	Teamwork in aviation	-
4	BOOK READING	Teamwork and leadership in aviation	-
5	BOOK READING	utomation and its effects on humans	-
6	BOOK READING	Stress management in aviation	-
7	BOOK READING	Threat and error management in aviation	-
8	BOOK READING	Threat and error management in aviation	-
9	BOOK READING	Monitoring in aviation	-
10	-	MID-TERM EXAM	-
11	BOOK READING	Importance of CRM training	-
12	BOOK READING	Importance of CRM training implementation: aircraft accidents and case studies – I	-
13	BOOK READING	Importance of CRM training implementation: aircraft accidents and case studies – II	-
14	BOOK READING	Development, evolution, and current status of EASA policies	-
15	BOOK READING	Relationship between EASA policies and CRM training	-
16	-	FINAL EXAM	-
17	-	FINAL EXAM	-

SOURCE MATERIALS & RECOMMENDED READING
Helmreich, R.L., Merritt, A.C., & Wilhelm, J.A. (1999). The evolution of Crew Resource Management training in commercial aviation. International Journal of Aviation Psychology, 9(1), 19-32
Barbara G. Kanki, José Anca, Robert L. Helmreich. (2019) Crew Resource Management. Academic Press
Terzioğlu, M. (2024). The effects of crew resource management on flight safety culture: corporate crew resource management (CRM 7.0). The Aeronautical Journal, 128(1326), 1743–1766. doi:10.1017/aer.2023.113
Team Resource Management - Guidelines for the Implementation and Enhancement of TRM, EUROCONTROL, 26 April 2021.

ASSESSMENT
Assessment & Grading of In-Term Activities	Number of Activities	Degree of Contribution (%)	Description	Examination Method
Mid-Term Exam	1	50		Classical Exam
Final Exam	1	50		Classical Exam
TOTAL	2	100

Level of Contribution
0	1	2	3	4	5

KNOWLEDGE
Theoretical
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Explain the historical development process of Aviation Management.						5
2	Use computer programs related to Aviation Transportation.			2
3	Define basic concepts related with aviation management.					4

KNOWLEDGE
Factual
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Relate the information and facts in the field with other social sciences such as law, sociology, philosophy and history.				3
2	Classify the relationship between the basic functions of the business and the interactions between these functions.					4
3	Apply knowledge and skills related to his / her field by considering the legal aspect of occupational health and safety.						5
4	Explain the concepts of entrepreneurship and innovation with the field.			2

SKILLS
Cognitive
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Manage operational activities related to the airline.				3
2	Gain lifelong learning skills and use knowledge of the field in the business life with the awareness of social responsibility.					4

SKILLS
Practical
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Prepare written agreements with relevant institutions in accordance with the legislation.				3
2	Perform the theoretical and practical knowledge related to the field with appropriate analytical methods and modeling techniques in business life.				3
3	Manage all phases from planning to implementation of aviation operations as a member of a team.			2
4	Cooperate with stakeholders related to air transport.			2
5	Develop the modern techniques and tools necessary for applications related to the field.			2

OCCUPATIONAL
Autonomy & Responsibility
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Execute a study in his/her field independently.			2
2	Decide as an individual or a team member to solve the problems encountered in applications related to the field.				3

OCCUPATIONAL
Learning to Learn
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Evaluate advanced knowledge and skills in his/her field with a critical approach.				3
2	Apply activities to improve his/her performance and his / her responsibility in line with the learning objectives by determining the learning needs.				3

OCCUPATIONAL
Communication & Social
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Communicate with people and institutions related to the field in writing and verbally.				3
2	Explain his/her thoughts on the issues related to the field and suggestions for solutions to the problems by the related departments by using supporting quantitative and qualitative data.				3
3	Organize projects and activities for the social environment with social responsibility consciousness and to be able to apply those.				3

OCCUPATIONAL
Occupational and/or Vocational
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Manage airports and terminal operations efficiently using aviation and business information.					4

WORKLOAD & ECTS CREDITS OF THE COURSE UNIT
Workload for Learning & Teaching Activities
Type of the Learning Activites	Learning Activities (# of week)	Duration (hours, h)	Workload (h)
Lecture & In-Class Activities	14	3	42
Preliminary & Further Study	14	5	70
Land Surveying	0	0	0
Group Work	0	0	0
Laboratory	0	0	0
Reading	14	2	28
Assignment (Homework)	0	0	0
Project Work	0	0	0
Seminar	0	0	0
Internship	0	0	0
Technical Visit	0	0	0
Web Based Learning	0	0	0
Implementation/Application/Practice	0	0	0
Practice at a workplace	0	0	0
Occupational Activity	0	0	0
Social Activity	0	0	0
Thesis Work	0	0	0
Field Study	0	0	0
Report Writing	0	0	0
Final Exam	1	1	1
Preparation for the Final Exam	1	6	6
Mid-Term Exam	1	1	1
Preparation for the Mid-Term Exam	1	4	4
Short Exam	0	0	0
Preparation for the Short Exam	0	0	0
TOTAL	46	0	152