QUALITY MANAGEMENT SYSTEMS PROGRAMME COURSE DESCRIPTION

Code	Name of the Course Unit	Semester	In-Class Hours (T+P)	Credit	ECTS Credit
SKY320	QUALITY MANAGEMENT SYSTEMS	5	3	3	5

GENERAL INFORMATION
Language of Instruction :	Turkish
Level of the Course Unit :	BACHELOR'S DEGREE, TYY: + 6.Level, EQF-LLL: 6.Level, QF-EHEA: First Cycle
Type of the Course :	Elective
Mode of Delivery of the Course Unit	-
Coordinator of the Course Unit	Assist.Prof. GÜLŞEN FİLAZOĞLU ÇOKLUK
Instructor(s) of the Course Unit
Course Prerequisite	No

OBJECTIVES AND CONTENTS
Objectives of the Course Unit:	This course aims to introduce the quality management system with the understanding of continuous development and improvement in the public administration and to gain the ability to organize the scope and recognition of the approaches, methods and practices necessary for gaining of this understanding to the application.
Contents of the Course Unit:	Contents of the course include concept and development of quality, global competition and new management paradigms, the objectives and principles of quality management systems, Total quality management philosophy and principles, Differences between total quality management and classical management, Total quality management practices, process management, Total organizations quality management models in public organizations and total quality management practices in Turkey and in the world.

KEY LEARNING OUTCOMES OF THE COURSE UNIT (On successful completion of this course unit, students/learners will or will be able to)
Explain definition and concepts on quality management.
Interpret and differentiate relations between quality processes.
Compare total quality management with classical administration understanding.
Analyze the effects of quality management systems process on public administration since its birth.
Evaluate total quality management system with the understanding of continuous development and improvement in public administration field.
Discuss total quality management practices in the world and Turkey.

WEEKLY COURSE CONTENTS AND STUDY MATERIALS FOR PRELIMINARY & FURTHER STUDY
Week	Preparatory	Topics(Subjects)	Method
1	-	Introduction to the Course and the Syllabus	Lecture & Question and Answer & Discussion
2	Reading	Quality Concept, Development of Quality Concept	Lecture & Question and Answer & Discussion
3	Reading	Global Competition and New Management Paradigms	Lecture & Question and Answer & Discussion
4	Reading	Total Quality Management Philosophy and Principles	Lecture & Question and Answer & Discussion
5	Reading	Total Quality Management Philosophy and Principles and Rise and Instruments of Total Quality Management	Lecture & Question and Answer & Discussion
6	Reading	Differences Between Total Quality Management and Classical Management	Lecture & Question and Answer & Discussion
7	Reading	Total Quality Management Practices and Elements	Lecture & Question and Answer & Discussion
8	-	MID-TERM EXAM	-
9	Reading	Process Management	Lecture & Question and Answer & Discussion
10	Reading	Total Quality Management in Public Organizations	Lecture & Question and Answer & Discussion
11	Reading	Rise of Total Quality Management Practices in Turkey and the World	Lecture & Question and Answer & Discussion
12	Reading	Discussions on Current Quality Management Systems	Lecture & Question and Answer & Discussion
13	Reading	Quality Management Systems and Deficiencies of Total Quality Management Systems -I	Lecture & Question and Answer & Discussion & Research & Group Work
14	Reading	Quality Management Systems and Deficiencies of Total Quality Management Systems -II	Lecture & Question and Answer & Discussion & Research & Group Work
15	Reading	General Evaluation	Lecture & Question and Answer & Discussion & Research & Group Work
16	-	FINAL EXAM	-
17	-	FINAL EXAM	-

SOURCE MATERIALS & RECOMMENDED READING
Efil I. (2010). Toplam Kalite Yonetimi. Ankara: Dora Publication.
Kucuk, O. (2016). Toplam Kalite Yonetimi - Sinirsiz Iyilesme EFQM Mukemmellik Modeli. Ankara: Seckin Publication.
Pyzdek, T. and Keller, P. (2013). The Handbook for Quality Management. Mc GrawHill.
Perkircioglu. N.,(1999). Kalite Yonetiminde ISO 9000 Uygulamalari. MPM Publication No: 620.

ASSESSMENT
Assessment & Grading of In-Term Activities	Number of Activities	Degree of Contribution (%)	Description

Level of Contribution
0	1	2	3	4	5

KNOWLEDGE
Theoretical
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Use knowledge sources consisting of the most effective methods and up-to-date information, implementation of tools and materials about psychology and supporting disciplinaries. (Blooms 3)
2	Determine problems in the field of psychology and solve them. (Blooms 3)

KNOWLEDGE
Factual
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Discriminate between normal and abnormal behaviours. (Blooms 2)
2	Interpret psychology researches and report on them. (Blooms 3)

SKILLS
Cognitive
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Relate between psychology and other social sciences on relations. (Blooms 4)

SKILLS
Practical
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Apply psychological tests. (Blooms 3)
2	Integrate knowledge and skills gained on the theories of contemporary psychology in the phases of helping individuals. (Blooms 6)
3	Conduct several experiments in the field of psychology. (Blooms 6)

OCCUPATIONAL
Autonomy & Responsibility
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Collaborate with relevant organizations and individuals on the field studies. (Blooms 6)

OCCUPATIONAL
Learning to Learn
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Integrate developments in the field of psychology to the existing knowledge. (Blooms 6)
2	Scientifically analyse human behaviours. (Blooms 4)

OCCUPATIONAL
Communication & Social
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Explain knowledge and ideas gained in the field fluently and apprehensibly in a written way and verbally. (Blooms 2)
2	Recognize individual, national and universal effects of problems in the field of psychology. (Blooms 2)

OCCUPATIONAL
Occupational and/or Vocational
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Integrate computer software and hardware and statistics in the field of psychology to their studies. (Blooms 6)
2	Survey developments in informatics and communication technologies. (Blooms 4)
3	Support social projects in the field of psychology. (Blooms 5)

WORKLOAD & ECTS CREDITS OF THE COURSE UNIT
Workload for Learning & Teaching Activities
Type of the Learning Activites	Learning Activities (# of week)	Duration (hours, h)	Workload (h)
Lecture & In-Class Activities	14	3	42
Preliminary & Further Study	13	2	26
Land Surveying	0	0	0
Group Work	0	0	0
Laboratory	0	0	0
Reading	14	2	28
Assignment (Homework)	0	0	0
Project Work	0	0	0
Seminar	0	0	0
Internship	0	0	0
Technical Visit	0	0	0
Web Based Learning	0	0	0
Implementation/Application/Practice	0	0	0
Practice at a workplace	0	0	0
Occupational Activity	0	0	0
Social Activity	0	0	0
Thesis Work	0	0	0
Field Study	0	0	0
Report Writing	0	0	0
Final Exam	1	1	1
Preparation for the Final Exam	4	5	20
Mid-Term Exam	1	1	1
Preparation for the Mid-Term Exam	2	5	10
Short Exam	0	0	0
Preparation for the Short Exam	0	0	0
TOTAL	49	0	128