TICKETING AND RESERVATION PROGRAMME COURSE DESCRIPTION

Code	Name of the Course Unit	Semester	In-Class Hours (T+P)	Credit	ECTS Credit
AVM410	TICKETING AND RESERVATION	5	3	3	5

GENERAL INFORMATION
Language of Instruction :	English
Level of the Course Unit :	BACHELOR'S DEGREE, TYY: + 6.Level, EQF-LLL: 6.Level, QF-EHEA: First Cycle
Type of the Course :	Elective
Mode of Delivery of the Course Unit	-
Coordinator of the Course Unit	Assist.Prof. ÇAĞLA TUĞBERK ARIKER
Instructor(s) of the Course Unit
Course Prerequisite	No

OBJECTIVES AND CONTENTS
Objectives of the Course Unit:	The aim of this course is to teach the Galileo system, which is the international reservation system used in travel agencies, in practice.
Contents of the Course Unit:	Airline reservation entries, PNR creation, mandatory entries, non-mandatory entries, special request entries, changes on the PNR, divide, queue, e-mail entries, automatic pricing, ticket rules.

KEY LEARNING OUTCOMES OF THE COURSE UNIT (On successful completion of this course unit, students/learners will or will be able to)
Lists country, city, airport, airline codes through the central reservation system
Lists international flight schedule information through the central reservation system
Creates a reservation through the central reservation system
Through the central reservation system, the customer enters their special requests into the system.
Charges the reservation through the central reservation system
Makes ticketing through the central reservation system

WEEKLY COURSE CONTENTS AND STUDY MATERIALS FOR PRELIMINARY & FURTHER STUDY
Week	Preparatory	Topics(Subjects)	Method
1	literature review, presentation	General information about central reservation and automation systems	Lecture, Question and Answer, Discussion Method
2	literature review, presentation	Slot concept in aviation	Lecture, Question and Answer, Discussion Method
3	literature review, presentation	Finding and decoding codes used in aviation (Decoding-Encoding)	hands-on work- applied study
4	literature review, presentation	Viewing flight schedules	hands-on work- applied study
5	literature review, presentation	Reservation creation, mandatory and non-mandatory entries	hands-on work- applied study
6	literature review, presentation	Special request entries (OSI-SSR)	hands-on work- applied study
7	literature review, presentation	View created reservation, add or remove segments, change status	hands-on work- applied study
8	-	MID-TERM EXAM	-
9	literature review, presentation	Making changes to a reservation	hands-on work- applied study
10	literature review, presentation	Checking ticket rules	hands-on work- applied study
11	literature review, presentation	Fee loading, fee rules	hands-on work- applied study
12	literature review, presentation	Making changes to a ticket	hands-on work- applied study
13	literature review, presentation	Reservation division, queue and e-mail operations	hands-on work- applied study
14	literature review, presentation	Applied sample solutions	hands-on work- applied study
15	literature review, presentation	Applied sample solutions	hands-on work- applied study
16	-	FINAL EXAM	-
17	-	FINAL EXAM	-

SOURCE MATERIALS & RECOMMENDED READING
Sharma, J. K. (2009). Flight Reservation and Airline Ticketing. Kanishka Publishers, Distributors.
Shon, Z. Y., Chen, F. Y., & Chang, Y. H. (2003). Airline e-commerce: the revolution in ticketing channels. Journal of Air Transport Management, 9(5), 325-331.
Gautam, P. (2015). Online Airline Ticketing System.
Brunger, W. G. (2010). The impact of the Internet on airline fares: The ‘Internet Price Effect’. Journal of revenue and pricing management, 9(1), 66-93.

ASSESSMENT
Assessment & Grading of In-Term Activities	Number of Activities	Degree of Contribution (%)	Description

Level of Contribution
0	1	2	3	4	5

KNOWLEDGE
Theoretical
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Define the theories, concepts and principles of the basic and sub-fields of business.
2	Explain business functions and processes based on current scientific sources.

KNOWLEDGE
Factual
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Relate internationally valid business cases with the theories and concepts of other social sciences.

SKILLS
Cognitive
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Explain the current events and facts in his / her field analytically and systematically based on advanced knowledge and skills he / she has.

SKILLS
Practical
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Use the theoretical and factual knowledge in business for occupational practices.
2	Solve individual and organizational problems in business life.
3	Use computer programs (SPSS, R, Excel, Stata) efficiently against the complex business problems.

OCCUPATIONAL
Autonomy & Responsibility
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Plan research and work using knowledge and skills gained in the field of business.
2	Organize the activities for organizational goals and purposes independently.

OCCUPATIONAL
Learning to Learn
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Criticize advanced knowledge and skills in the field with a critical approach.
2	Develop the existing knowledge and skills with a critical point of view under the impact of scientific, technological and current developments.

OCCUPATIONAL
Communication & Social
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Express his/her knowledge, thoughts and solutions on business to related stakeholders in written and verbal ways.
2	Use the information and communication technology software and equipment required for business.

OCCUPATIONAL
Occupational and/or Vocational
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Apply the social, scientific, cultural and ethical values at the stages of collection of data, their implementation, interpretation and announcement of results in the field of business.
2	Relate the concepts of social rights, occupational safety, employee health, quality management and sustainability with the cases in business life.

WORKLOAD & ECTS CREDITS OF THE COURSE UNIT
Workload for Learning & Teaching Activities
Type of the Learning Activites	Learning Activities (# of week)	Duration (hours, h)	Workload (h)
Lecture & In-Class Activities	14	3	42
Preliminary & Further Study	14	2	28
Land Surveying	0	0	0
Group Work	0	0	0
Laboratory	0	0	0
Reading	0	0	0
Assignment (Homework)	0	0	0
Project Work	0	0	0
Seminar	0	0	0
Internship	0	0	0
Technical Visit	0	0	0
Web Based Learning	0	0	0
Implementation/Application/Practice	0	0	0
Practice at a workplace	0	0	0
Occupational Activity	0	0	0
Social Activity	0	0	0
Thesis Work	0	0	0
Field Study	0	0	0
Report Writing	0	0	0
Final Exam	1	1	1
Preparation for the Final Exam	4	5	20
Mid-Term Exam	1	1	1
Preparation for the Mid-Term Exam	5	6	30
Short Exam	0	0	0
Preparation for the Short Exam	0	0	0
TOTAL	39	0	122