TOTAL QUALITY MANAGEMENT PROGRAMME COURSE DESCRIPTION

Code	Name of the Course Unit	Semester	In-Class Hours (T+P)	Credit	ECTS Credit
IBY304	TOTAL QUALITY MANAGEMENT	5	3	3	5

GENERAL INFORMATION
Language of Instruction :	Turkish
Level of the Course Unit :	BACHELOR'S DEGREE, TYY: + 6.Level, EQF-LLL: 6.Level, QF-EHEA: First Cycle
Type of the Course :	Elective
Mode of Delivery of the Course Unit	-
Coordinator of the Course Unit	Assist.Prof. AHMAD RESHAD NOORI
Instructor(s) of the Course Unit
Course Prerequisite	No

OBJECTIVES AND CONTENTS
Objectives of the Course Unit:	To give students the understanding of Total Quality Management (TQM) and teach them to implement it in a company.
Contents of the Course Unit:	Competition and quality concepts, history of quality, quality gurus, philosophy and principles of TQM, quality culture in companies, and responsibilities in activities, continuous improvement (kaizen), Quality costs, suppliers in TQM, EFQM excellence model, self-assessment, TS-EN-ISO 9000:2008 Quality Management Systems.

KEY LEARNING OUTCOMES OF THE COURSE UNIT (On successful completion of this course unit, students/learners will or will be able to)
Students will be able to interpret basic quality concepts, the development of qualifications, dimensions and elements, and define the quality of the business that they are working with.
Students will be able to interpret quality masters and their contributions to quality and discuss their teachings.
Students will be able to classify and apply the principles of Total Quality Management.
Students will be able to define the quality responsibilities of departments in the organization.
Students will be able to apply Total Quality Management according to the application steps.
Students will be able to calculate the quality cost.
Students will be able to calculate the EFQM Excellence Model and Self-Assessment.

WEEKLY COURSE CONTENTS AND STUDY MATERIALS FOR PRELIMINARY & FURTHER STUDY
Week	Preparatory	Topics(Subjects)	Method
1	-	Concept and definition of Quality,historical development of quality.	-
2	-	Quality gurus.	-
3	-	Definition and principles of Total Quality Management (TQM) (process approach).	-
4	-	Principles of TQM, (Continuous improvement (Kaizen))	-
5	-	Principles of TQM (Leadership, total participation).	-
6	-	Principles of TQM ( Suppliers and cooperation, customer-driven quality).	-
7	-	Quality culture in organizations.	-
8	-	MID-TERM EXAM	-
9	-	The duties and responsibilities in organization	-
10	-	TQM implementation steps	-
11	-	Cost of no-quality.	-
12	-	Comparison traditional quality approach and otal quality management	-
13	-	Definition, kinds and importance of standard. ISO 9000:2008 Quality Management System Standartı.	-
14	-	TS-EN-ISO 9000:2000 documentation examples.	-
15	-	EFQM excellence model and self-assessment	-
16	-	FINAL EXAM	-
17	-	FINAL EXAM	-

SOURCE MATERIALS & RECOMMENDED READING
Boran, Semra, Toplam Kalite Yönetimi
KAVRAKOĞLU, İbrahim,Toplam Kalite Yönetimi, Kalder Yayını, 1996.

ASSESSMENT
Assessment & Grading of In-Term Activities	Number of Activities	Degree of Contribution (%)	Description

Level of Contribution
0	1	2	3	4	5

KNOWLEDGE
Theoretical
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	The formal systems used in civil engineering takes and Discuss the different methods	0

SKILLS
Cognitive
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Civil engineering design for the project presentation ensures the correct expression			2

SKILLS
Practical
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Civil engineering design for the project presentation ensures the correct expression	0

OCCUPATIONAL
Autonomy & Responsibility
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Rise construction in the areas of production engineering can work independently and take responsibility for these issues			2

OCCUPATIONAL
Learning to Learn
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	As a requirement of the civil engineering profession and the current change follows the principle of lifelong learning	0

OCCUPATIONAL
Communication & Social
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	As an individual becomes aware of social and professional responsibility					4

OCCUPATIONAL
Occupational and/or Vocational
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	The powers and responsibilities of civil engineering and construction management takes place within				3

WORKLOAD & ECTS CREDITS OF THE COURSE UNIT
Workload for Learning & Teaching Activities
Type of the Learning Activites	Learning Activities (# of week)	Duration (hours, h)	Workload (h)
Lecture & In-Class Activities	14	3	42
Preliminary & Further Study	14	2	28
Land Surveying	0	0	0
Group Work	1	20	20
Laboratory	0	0	0
Reading	0	0	0
Assignment (Homework)	0	0	0
Project Work	0	0	0
Seminar	0	0	0
Internship	0	0	0
Technical Visit	0	0	0
Web Based Learning	0	0	0
Implementation/Application/Practice	0	0	0
Practice at a workplace	0	0	0
Occupational Activity	0	0	0
Social Activity	0	0	0
Thesis Work	0	0	0
Field Study	0	0	0
Report Writing	0	0	0
Final Exam	1	1	1
Preparation for the Final Exam	1	20	20
Mid-Term Exam	1	1	1
Preparation for the Mid-Term Exam	1	15	15
Short Exam	0	0	0
Preparation for the Short Exam	0	0	0
TOTAL	33	0	127