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TICKETING AND RESERVATION COURSE IDENTIFICATION AND APPLICATION INFORMATION

Code	Name of the Course Unit	Semester	In-Class Hours (T+P)	Credit	ECTS Credit
HIY422	TICKETING AND RESERVATION	5	3	3	5

WEEKLY COURSE CONTENTS AND STUDY MATERIALS FOR PRELIMINARY & FURTHER STUDY
Week	Preparatory	Topics(Subjects)	Method
1	Reading the chapter on the subject	Basic concepts	Expression Question answer Demonstration
2	Reading the chapter on the subject	Booking methods, implementation activities	Expression Question answer Demonstration
3	Reading the chapter on the subject	Special requests, baby and children tickets	Expression Question answer Demonstration
4	Reading the chapter on the subject	Taxes on airline tickets, validity of tickets	Expression Question answer Demonstration
5	Reading the chapter on the subject	ARNK segment, Void, no-show, rebooking and rerouting rules	Expression Question answer Demonstration
6	Reading the chapter on the subject	Applications related to Reval process	Expression Question answer Demonstration
7	Reading the chapter on the subject	Applications related to Reval process	Expression Question answer Demonstration
8	-	MID-TERM EXAM	-
9	Reading the chapter on the subject	PTA,MCO, EMD	Expression Question answer Demonstration
10	Reading the chapter on the subject	PTA,MCO, EMD	Expression Question answer Demonstration
11	Reading the chapter on the subject	Rules and applications related to return transactions	Expression Question answer Demonstration
12	Reading the chapter on the subject	Ticket rights and responsibilities	Expression Question answer Demonstration
13	Reading the chapter on the subject	International agreements on ticket sales	Expression Question answer Demonstration
14	Reading the chapter on the subject	Ticket sales principles, customer relations, problem solving techniques	Expression Question answer Demonstration
15	Reading the chapter on the subject	General repetition	Expression Question answer Demonstration
16	-	FINAL EXAM	-
17	-	FINAL EXAM	-