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ISTANBUL GELİŞİM UNIVERSITY INFORMATION SYSTEM

MÜŞTERİ İLİŞKİLERİ YÖNETİMİ COURSE IDENTIFICATION AND APPLICATION INFORMATION

Code Name of the Course Unit Semester In-Class Hours (T+P) Credit ECTS Credit
LJP156 MÜŞTERİ İLİŞKİLERİ YÖNETİMİ 2 2 2 4

Level of Contribution
0 1 2 3 4 5

CONTRIBUTION OF THE COURSE UNIT TO THE PROGRAMME LEARNING OUTCOMES

KNOWLEDGE

Theoretical
Programme Learning Outcomes Level of Contrıbution
0 1 2 3 4 5
1
The parties involved in the logistics field and recognizes the documents used.
4
2
Logistics related to the field of theoretical and practical knowledge is based.
4

KNOWLEDGE

Factual
Programme Learning Outcomes Level of Contrıbution
0 1 2 3 4 5
1
Transportation is required in the field to explain basic concepts of theoretical and practice-based.
5
2
Defines the terminology in the field of logistics.
5

SKILLS

Cognitive
Programme Learning Outcomes Level of Contrıbution
0 1 2 3 4 5
1
Ability to communicate effectively with colleagues to win.
4
2
The ability to use information and communication technology tools to win.
4

SKILLS

Practical
Programme Learning Outcomes Level of Contrıbution
0 1 2 3 4 5
1
Sectoral legislation will have the ability to understand and practice.
4
2
Professional ethical and theoretical gains the ability to use information contained in the application.
4

OCCUPATIONAL

Autonomy & Responsibility
Programme Learning Outcomes Level of Contrıbution
0 1 2 3 4 5
1
Personal, professional and / or studies evaluating the risks and opportunities related to the field of knowledge and skills, social / cultural / economic value and high thinking / approach / technology / product takes responsibility for the conversion; develop entrepreneurial competencies individually or as a team member.
4
2
Bringing innovation to the field of information, ideas, practices or technologies in the implementation of the risks and take responsibility.
4

OCCUPATIONAL

Learning to Learn
Programme Learning Outcomes Level of Contrıbution
0 1 2 3 4 5
1
By identifying learning needs and learning objectives in line with his responsibilities under the plan activities aimed at improving the performance of individuals and manages.
4
2
The acquired advanced knowledge and skills to critically evaluate.
4

OCCUPATIONAL

Communication & Social
Programme Learning Outcomes Level of Contrıbution
0 1 2 3 4 5
1
A foreign language (English) at least in the general level of European Language Portfolio B1 monitors developments in the field of using and communicate with colleagues.
0
2
European Computer Driving Licence Advanced Level, as defined in the competency using a computer based on the extent required by the field of information and communication technologies are used.
0

OCCUPATIONAL

Occupational and/or Vocational
Programme Learning Outcomes Level of Contrıbution
0 1 2 3 4 5
1
Space-related activities, the universality of social rights, social justice, quality and cultural values, preservation of culture, environmental protection, occupational health and safety issues are executed in accordance with the acquired consciousness.
4
2
Related to the field of data collection, interpretation and dissemination stages of implementation and results of the social, scientific, cultural and act in accordance with ethical values​​.
4