| Defines the concept of change. (Bloom's 1) |
| Summarizes the life cycle of businesses (Bloom's 2) |
| Interprets resistance to change (Bloom's 2) |
| Expresses the forces that facilitate change in his own words (Bloom's 2) |
| Demonstrates different management techniques used in a case study (Bloom's 3) |
| Analyzes the successful and unsuccessful results of different change management practices in case studies (Bloom's 4) |
| Develops change management techniques appropriate to the needs of the organization (Bloom's 5) |