| Explains the role and fundamental responsibilities of human resources management. |
| Defines the steps in the human resource planning process. |
| Defines the steps of an effective personnel recruitment process. |
| Defines the employee selection process, identifies problems that may occur during job interviews, and explains ways to correct them. |
| Explains the purpose and content of the employee handbook. |
| Explains the purpose of the performance evaluation system and the steps involved in the evaluation process. |
| Explains base pay, bonuses, and various types of compensation as components of a pay program. |