TOTAL QUALITY MANAGEMENT PROGRAMME COURSE DESCRIPTION

Code	Name of the Course Unit	Semester	In-Class Hours (T+P)	Credit	ECTS Credit
END460	TOTAL QUALITY MANAGEMENT	5	3	3	6

GENERAL INFORMATION
Language of Instruction :	Turkish
Level of the Course Unit :	BACHELOR'S DEGREE, TYY: + 6.Level, EQF-LLL: 6.Level, QF-EHEA: First Cycle
Type of the Course :	Elective
Mode of Delivery of the Course Unit	-
Coordinator of the Course Unit	Prof. TARIK ÇAKAR
Instructor(s) of the Course Unit	Assist.Prof. BİNNUR GÜRÜL
Course Prerequisite	No

OBJECTIVES AND CONTENTS
Objectives of the Course Unit:	The aim of Total Quality Management (TQM) is to gear the entire organization to optimally satisfying costumer requirements.
Contents of the Course Unit:	In this course is included general information about the main concepts which related to Quality, the improvement of Total Quality Management and Quality System together with contemporary developments

KEY LEARNING OUTCOMES OF THE COURSE UNIT (On successful completion of this course unit, students/learners will or will be able to)
Understanding of Quality Concept
Understanding Total Quality Management
Understanding Quality System Documents

WEEKLY COURSE CONTENTS AND STUDY MATERIALS FOR PRELIMINARY & FURTHER STUDY
Week	Preparatory	Topics(Subjects)	Method
1	Creating the first impression in the student, preparing the presentation about the course content and methods	Quality, Basic factors of Quality, Pioneers of Quality	LECTURE, PRESENTATION, SAMPLEMENT
2	Literature research and course preparation	Japanese Management System	LECTURE, PRESENTATION, SAMPLEMENT
3	Literature research and course preparation	Guiding Principle of Total Quality Management	LECTURE, PRESENTATION, SAMPLEMENT
4	Literature research and course preparation	Quality Costs	LECTURE, PRESENTATION, SAMPLEMENT
5	Literature research and course preparation	Quality Circles	LECTURE, PRESENTATION, SAMPLEMENT
6	Literature research and course preparation	Problem Solving Technics	LECTURE, PRESENTATION, SAMPLEMENT
7	Literature research and course preparation	Quality Education	LECTURE, PRESENTATION, SAMPLEMENT
8	-	MID-TERM EXAM	-
9	Literature research and course preparation	Establishment of Quality System	LECTURE, PRESENTATION, SAMPLEMENT
10	Literature research and course preparation	Information Technology in Quality Systems	LECTURE, PRESENTATION, SAMPLEMENT
11	Literature research and course preparation	Standardisation and Quality	LECTURE, PRESENTATION, SAMPLEMENT
12	Literature research and course preparation	ISO 9001 Quality Management System	LECTURE, PRESENTATION, SAMPLEMENT
13	Literature research and course preparation	Customer Relationship Management (CRM)	LECTURE, PRESENTATION, SAMPLEMENT
14	Literature research and course preparation	Other Certificates of System, ISO 14001, ISO 22000	LECTURE, PRESENTATION, SAMPLEMENT
15	Literature research and course preparation	General Assesment	LECTURE, PRESENTATION, SAMPLEMENT
16	-	FINAL EXAM	-
17	-	FINAL EXAM	-

SOURCE MATERIALS & RECOMMENDED READING
Özkan, Yılmaz (2006) Toplam Kalite Yönetimi, Sakarya Kitapevi, Sakarya
Ahmet Yatkın,Toplam Kalite Yönetimi : 3. ed, Nobel
JOHN OAKLAND,Total Quality Management and Operational Excellence : Text with Cases,Routledge ( 04 / 2014 )
David L. Goetsch ,Stanley Davis;Quality Management for Organizational Excellence 6e PIE : Introduction to Total Quality,Pearson Education ( 02 / 2009 )

ASSESSMENT
Assessment & Grading of In-Term Activities	Number of Activities	Degree of Contribution (%)	Description

Level of Contribution
0	1	2	3	4	5

KNOWLEDGE
Theoretical
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Gain sufficient knowledge in Mathematics, Science and Industrial Engineering.					4

KNOWLEDGE
Factual
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Analyzes and evaluates existing application areas in the field of Industrial Engineering and develops applications for their solutions.				3

SKILLS
Cognitive
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Analyzes a system, the components of that system, the process of that system, and designs the system by examining it in line with realistic constraints and goals.					4
2	Gains the ability to model and solve engineering problems.				3

SKILLS
Practical
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Identifies the problems that may be encountered in the field of industrial engineering and acquires the ability to choose and apply the appropriate method to be used in problem solving.					4
2	Selects and uses technical tools necessary for industrial engineering applications; uses information technologies effectively.				3
3	Designs experiments, conducts experiments, collects data, analyzes and interprets the results to examine problems in the field of industrial engineering.				3

OCCUPATIONAL
Autonomy & Responsibility
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Gains the ability to work effectively within a team.						5
2	Works effectively individually and takes responsibility.						5

OCCUPATIONAL
Learning to Learn
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Accesses the necessary information for a determined problem and searches for resources for this purpose.						5
2	Has the ability to follow all developments in the field of industrial engineering and constantly renew itself.						5

OCCUPATIONAL
Communication & Social
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Gains oral and written communication skills and speaks at least one foreign language.				3

OCCUPATIONAL
Occupational and/or Vocational
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Has awareness of professional and ethical responsibility.						5
2	Has knowledge about the universal and social effects of industrial engineering applications and reaches solutions by being aware of the importance of an innovative approach in solving engineering problems.			2

WORKLOAD & ECTS CREDITS OF THE COURSE UNIT
Workload for Learning & Teaching Activities
Type of the Learning Activites	Learning Activities (# of week)	Duration (hours, h)	Workload (h)
Lecture & In-Class Activities	14	3	42
Preliminary & Further Study	14	3	42
Land Surveying	0	0	0
Group Work	0	0	0
Laboratory	0	0	0
Reading	13	2	26
Assignment (Homework)	1	8	8
Project Work	0	0	0
Seminar	0	0	0
Internship	0	0	0
Technical Visit	0	0	0
Web Based Learning	0	0	0
Implementation/Application/Practice	0	0	0
Practice at a workplace	0	0	0
Occupational Activity	0	0	0
Social Activity	0	0	0
Thesis Work	0	0	0
Field Study	0	0	0
Report Writing	0	0	0
Final Exam	1	2	2
Preparation for the Final Exam	1	10	10
Mid-Term Exam	1	2	2
Preparation for the Mid-Term Exam	1	10	10
Short Exam	1	1	1
Preparation for the Short Exam	1	5	5
TOTAL	48	0	148