Code | Name of the Course Unit | Semester | In-Class Hours (T+P) | Credit | ECTS Credit |
---|---|---|---|---|---|
END460 | TOTAL QUALITY MANAGEMENT | 5 | 3 | 3 | 6 |
SOURCE MATERIALS & RECOMMENDED READING |
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Özkan, Yılmaz (2006) Toplam Kalite Yönetimi, Sakarya Kitapevi, Sakarya |
Ahmet Yatkın,Toplam Kalite Yönetimi : 3. ed, Nobel |
JOHN OAKLAND,Total Quality Management and Operational Excellence : Text with Cases,Routledge ( 04 / 2014 ) |
David L. Goetsch ,Stanley Davis;Quality Management for Organizational Excellence 6e PIE : Introduction to Total Quality,Pearson Education ( 02 / 2009 ) |