PASSENGER AND GROUND SERVICES DERS TANITIM VE UYGULAMA BİLGİLERİ

Kodu	Dersin Adı	Yarıyıl	Süresi(T+U)	Kredisi	AKTS Kredisi
SHE159	PASSENGER AND GROUND SERVICES	1	2	2	4

DERS BİLGİLERİ
Dersin Öğretim Dili :	İngilizce
Dersin Düzeyi	ASSOCIATE DEGREE, TYY: + 5.Level, EQF-LLL: 5.Level, QF-EHEA: Short Cycle
Dersin Türü	Zorunlu
Dersin Veriliş Şekli	-
Dersin Koordinatörü	Lecturer AHMET BURAK TURGUT
Dersi Veren Öğretim Üyesi/Öğretim Görevlisi	Dr.Öğr.Üyesi ELÇİN YAKUPOĞLU
Ders Ön Koşulu	Yok

AMAÇ VE İÇERİK
Amaç:	The aim of this lesson is to teach passenger service procedures from the entrance of a passenger to the airport and boarding the plane.
İçerik:	This lesson includes, the concept of passenger services, regulations and documents related to passenger services, international aviation organizations, terms / abbreviations used in aviation, points on the journey, waypoint, check-in operations, types of check-in, travel documents, ticket, Flight coupon, Other documents, Boarding, Passengers requiring special service, Passengers in need of special service, Passengers requiring other special services, Baggage procedures, Baggage types, Baggage acceptance, Cabin baggage rules, Excess baggage transactions, Delayed, damaged and lost baggage transactions, Acceptance of live animals, Incoming-Outgoing Passenger Transactions.

DERSİN ÖĞRENME ÇIKTILARI (Öğrenciler, bu dersi başarı ile tamamladıklarında aşağıda belirtilen bilgi, beceri ve/veya yetkinlikleri gösterirler.)
Determine the position of passenger services within the aviation system.
Identify passenger tickets and ticket types.
Explain passenger acceptance procedures and process.
Define baggage types and baggage operations.

HAFTALIK DERS KONULARI VE ÖNGÖRÜLEN HAZIRLIK ÇALIŞMALARI
Hafta	Ön Hazırlık	Konular	Yöntem
1	Reading the related book section	Passenger Services Concept: Regulations and documents related to passenger services	Lecture, question and answer, discussion method
2	Reading the related book section	International aviation organizations, terms / abbreviations used in aviation,	Lecture, question and answer, discussion method
3	Reading the related book section	Points on the journey, Waypoints	Lecture, question and answer, discussion method
4	Reading the related book section	Flight acceptance process (check-in) and type of check-in	Lecture, question and answer, discussion method
5	Reading the related book section	Travel Documents: Ticket, Flight Coupon, Other Documents	Lecture, question and answer, discussion method
6	Reading the related book section	Boarding (Passenger aircraft receiving phase)	Lecture, question and answer, discussion method
7	Reading the related book section	Flight issues	Lecture, question and answer, discussion method
8	-	MID-TERM EXAM	-
9	Reading the related book section	Trip types, passenger who need special services	Lecture, question and answer, discussion method
10	Reading the related book section	Potentially dangerous passengers, other passengers requiring special services	Lecture, question and answer, discussion method
11	Reading the related book section	Baggage Procedures:types of baggage, baggage acceptance	Lecture, question and answer, discussion method
12	Reading the related book section	Rules for cabin baggage, Excess baggage transactions	Lecture, question and answer, discussion method
13	Reading the related book section	Delayed, damaged and lost baggage transactions	Lecture, question and answer, discussion method
14	Reading the related book section	Live animal reception	Lecture, question and answer, discussion method
15	Reading the related book section	Incoming-Outgoing Passenger Operations	Lecture, question and answer, discussion method
16	-	FINAL EXAM	-
17	-	FINAL EXAM	-

KAYNAKLAR
ICAO, IATA, SHGM el kitapları,
Sivil Havacılık Genel Müdürlüğü Yolcu Hizmetleri El Kitabı
Ergün vd.,(2016) Yolcu Hizmetleri, Anadolu Üniversitesi

ÖLÇME VE DEĞERLENDİRME
Yarıyıl İçi Yapılan Çalışmaların Ölçme ve Değerlendirmesi	Etkinlik Sayısı	Katkı Yüzdesi	Açıklama

(0) Etkisiz	(1) En Düşük	(2) Düşük	(3) Orta	(4) İyi	(5) Çok İyi
0	1	2	3	4	5

KNOWLEDGE
Theoretical
	Program Yeterlilikleri/Çıktıları	Katkı Düzeyi
		0	1	2	3	4	5
1	Teamwork skills						5
2	Ability to identify and solve problems in professional practice					4

KNOWLEDGE
Factual
	Program Yeterlilikleri/Çıktıları	Katkı Düzeyi
		0	1	2	3	4	5
1	Awareness of professional ethics and responsibility						5
2	Ability to use theoretical knowledge in practice	0

SKILLS
Cognitive
	Program Yeterlilikleri/Çıktıları	Katkı Düzeyi
		0	1	2	3	4	5
1	Ability to understand, adopt and apply social cultural and social responsibilities				3
2	Ability to manage a process to meet requirements					4

SKILLS
Practical
	Program Yeterlilikleri/Çıktıları	Katkı Düzeyi
		0	1	2	3	4	5
1	The awareness of the necessity of lifelong learning and the ability to realize it				3
2	To be able to have knowledge about sectoral problems						5

OCCUPATIONAL
Autonomy & Responsibility
	Program Yeterlilikleri/Çıktıları	Katkı Düzeyi
		0	1	2	3	4	5
1	Ability to understand and apply professional legislation						5
2	Ability to communicate in a foreign language						5

OCCUPATIONAL
Learning to Learn
	Program Yeterlilikleri/Çıktıları	Katkı Düzeyi
		0	1	2	3	4	5
1	Ability to use information and communication technology tools and other professional tools and techniques					4
2	Ability to plan and implement professional processes						5

OCCUPATIONAL
Communication & Social
	Program Yeterlilikleri/Çıktıları	Katkı Düzeyi
		0	1	2	3	4	5
1	Ability to communicate effectively					4
2	Professional self-confidence skills						5

OCCUPATIONAL
Occupational and/or Vocational
	Program Yeterlilikleri/Çıktıları	Katkı Düzeyi
		0	1	2	3	4	5
1	Entrepreneurship skills					4

DERSİN İŞ YÜKÜ VE AKTS KREDİSİ
Öğrenme-Öğretme Etkinlikleri İş Yükü
Öğrenme-Öğretme Etkinlikleri	Etkinlik(hafta sayısı)	Süresi(saat sayısı)	Toplam İş Yükü
Lecture & In-Class Activities	14	2	28
Preliminary & Further Study	14	2	28
Land Surveying	0	0	0
Group Work	0	0	0
Laboratory	0	0	0
Reading	14	2	28
Assignment (Homework)	14	1	14
Project Work	0	0	0
Seminar	0	0	0
Internship	0	0	0
Technical Visit	0	0	0
Web Based Learning	0	0	0
Implementation/Application/Practice	0	0	0
Practice at a workplace	0	0	0
Occupational Activity	0	0	0
Social Activity	0	0	0
Thesis Work	0	0	0
Field Study	0	0	0
Report Writing	0	0	0
Final Exam	1	1	1
Preparation for the Final Exam	0	0	0
Mid-Term Exam	1	1	1
Preparation for the Mid-Term Exam	0	0	0
Short Exam	0	0	0
Preparation for the Short Exam	0	0	0
TOTAL	58	0	100