1 |
Written sources |
Understanding quality |
Face to face expression |
2 |
Written sources |
Dimensions of Quality of Products and Services |
Face to face expression |
3 |
Written sources |
Evolution of quality thinking and Quality Management |
Face to face expression |
4 |
Written sources |
Cost of Quality (Prevention Costs, Appraisal Costs, Failure Costs, Internal Failure |
Face to face expression |
5 |
Written sources |
Costs) 3
III
5 Process Approach to Quality Management |
Face to face expression |
6 |
Written sources |
6 Problem solving methodology: PDCA cycle and 7 Basic Quality Tools, |
Face to face expression |
7 |
Written sources |
7 Teamwork for Quality Improvement; 7 Management Tools |
Face to face expression |
8 |
- |
MID-TERM EXAM |
- |
9 |
Written sources |
Process improvement & process capability analysis |
Face to face expression |
10 |
Written sources |
Quality in Design: Design of Experiments |
Face to face expression |
11 |
Written sources |
Quality in Design: Quality Function Deployment |
Face to face expression |
12 |
Written sources |
Quality in Design: Failure Modes and Effects Analysis |
Face to face expression |
13 |
Written sources |
Quality in Design: TRIZ (Theory of Inventor's Problem Solving) |
Face to face expression |
14 |
Written sources |
Service quality, measuring service quality |
Face to face expression |
15 |
Written sources |
Quality in Education |
Face to face expression |
16 |
- |
FINAL EXAM |
- |
17 |
- |
FINAL EXAM |
- |