| The students who take the course will be able to; |
| I. Understand principles of quality, quality management and continuous
improvement, |
| II. Understand the necessity of and the differences between different
approaches, tools and techniques for organizing for quality, |
| III. Classify and compute different types of quality costs, |
| IV. Measure the quality of goods/services and capability of processes |
| V. Understand and utilize quality tools and techniques to diagnose, analyze
and solve problems, |
| VI. Gain the ability of working with teams |