| 1 |
Reading the related book section |
Passenger Services Concept: Regulations and documents related to passenger services |
Lecture, question and answer, discussion method |
| 2 |
Reading the related book section |
International aviation organizations, terms / abbreviations used in aviation, |
Lecture, question and answer, discussion method |
| 3 |
Reading the related book section |
Points on the journey, Waypoints |
Lecture, question and answer, discussion method |
| 4 |
Reading the related book section |
Flight acceptance process (check-in) and type of check-in |
Lecture, question and answer, discussion method |
| 5 |
Reading the related book section |
Travel Documents: Ticket, Flight Coupon, Other Documents |
Lecture, question and answer, discussion method |
| 6 |
Reading the related book section |
Boarding (Passenger aircraft receiving phase) |
Lecture, question and answer, discussion method |
| 7 |
Reading the related book section |
Flight troubles |
Lecture, question and answer, discussion method |
| 8 |
- |
MID-TERM EXAM |
- |
| 9 |
Reading the related book section |
Trip types; Passengers Who Need Special Service |
Lecture, question and answer, discussion method |
| 10 |
Reading the related book section |
Potentially dangerous passengers, other passengers requiring special services |
Lecture, question and answer, discussion method |
| 11 |
Reading the related book section |
Baggage Procedures:types of baggage, baggage acceptance |
Lecture, question and answer, discussion method |
| 12 |
Reading the related book section |
Rules for cabin baggage, Excess baggage transactions |
Lecture, question and answer, discussion method |
| 13 |
Reading the related book section |
Delayed, damaged and lost baggage transactions |
Lecture, question and answer, discussion method |
| 14 |
Reading the related book section |
Live animal reception |
Lecture, question and answer, discussion method |
| 15 |
Reading the related book section |
Incoming-Outgoing Passenger Operations |
Lecture, question and answer, discussion method |
| 16 |
- |
FINAL EXAM |
- |
| 17 |
- |
FINAL EXAM |
- |