| Code | Name of the Course Unit | Semester | In-Class Hours (T+P) | Credit | ECTS Credit |
|---|---|---|---|---|---|
| SHE137 | PASSENGER SERVICES | 3 | 2 | 2 | 4 |
SOURCE MATERIALS & RECOMMENDED READING |
|---|
| ICAO, IATA, SHGM el kitapları, |
| Sivil Havacılık Genel Müdürlüğü Yolcu Hizmetleri El Kitabı |
| Ergün vd.,(2016) Yolcu Hizmetleri, Anadolu Üniversitesi |