PASSENGER SERVICE COURSE IDENTIFICATION AND APPLICATION INFORMATION
| Code |
Name of the Course Unit |
Semester |
In-Class Hours (T+P) |
Credit |
ECTS Credit |
| HIY419 |
PASSENGER SERVICE |
7 |
3 |
3 |
8 |
KEY LEARNING OUTCOMES OF THE COURSE UNIT (On successful completion of this course unit, students/learners will or will be able to) |
| Explain the terms related to passenger services. |
| Distinguish the content and functions of documents used in passenger services. |
| Contact between the third organizations and service relations at the airport. |
| Explain passenger entrance and exit operations to the airport and the plane; and explain problem solving, information giving, orientation techniques. |