Code | Name of the Course Unit | Semester | In-Class Hours (T+P) | Credit | ECTS Credit |
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HIY419 | PASSENGER SERVICE | 7 | 3 | 3 | 8 |
GENERAL INFORMATION |
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Language of Instruction : | Turkish |
Level of the Course Unit : | BACHELOR'S DEGREE, TYY: + 6.Level, EQF-LLL: 6.Level, QF-EHEA: First Cycle |
Type of the Course : | Compulsory |
Mode of Delivery of the Course Unit | - |
Coordinator of the Course Unit | Prof. SEZER CİHAN KESKEN |
Instructor(s) of the Course Unit | Assist.Prof. AHMET DENİZ |
Course Prerequisite | No |
OBJECTIVES AND CONTENTS |
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Objectives of the Course Unit: | This course aims to teach all the procedures to be done for passengers at the airport. |
Contents of the Course Unit: | The contents of the course include the subjects such as all procedures, terms and behaviours related to passenger services. |
KEY LEARNING OUTCOMES OF THE COURSE UNIT (On successful completion of this course unit, students/learners will or will be able to) |
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Explain the terms related to passenger services. |
Distinguish the content and functions of documents used in passenger services. |
Contact between the third organizations and service relations at the airport. |
Explain passenger entrance and exit operations to the airport and the plane; and explain problem solving, information giving, orientation techniques. |
WEEKLY COURSE CONTENTS AND STUDY MATERIALS FOR PRELIMINARY & FURTHER STUDY |
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Week | Preparatory | Topics(Subjects) | Method |
1 | Internet Research on the subject | Passenger Services Concept | Visual supported Lecture |
2 | Internet Research on the subject | Travel Documents in Aviation | Visual supported Lecture |
3 | Internet Research on the subject | Travel Documents in Aviation | Visual supported Lecture |
4 | Internet Research on the subject | Content and functions of documents used in passenger services | Visual supported Lecture |
5 | Internet Research on the subject | Counter and Luggage Tag Operations | Visual supported Lecture |
6 | Internet Research on the subject | Check-in Operations | Visual supported Lecture |
7 | Internet Research on the subject | Flight Analysis | Visual supported Lecture |
8 | - | MID-TERM EXAM | - |
9 | Internet Research on the subject | Communication | Visual supported Lecture |
10 | Internet Research on the subject | Passengers requiring Private Service | Visual supported Lecture |
11 | Internet Research on the subject | Passengers requiring Private Service | Visual supported Lecture |
12 | Internet Research on the subject | Flight Disruptions | Visual supported Lecture |
13 | Internet Research on the subject | Services for Incoming Passenger and Departing Passengers | Visual supported Lecture |
14 | Internet Research on the subject | Passenger Services Message Traffic | Visual supported Lecture |
15 | Internet Research on the subject | Lost Property Operations | Visual supported Lecture |
16 | - | FINAL EXAM | - |
17 | - | FINAL EXAM | - |
SOURCE MATERIALS & RECOMMENDED READING |
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SHGM. (2013). Yolcu Hizmetleri. Ankara: Pegem Academy Publications. |
Colin C. Law- Mary R. Doerflein. (2013). Introduction to Airline Ground Service. (1st edition). Cengage Learning Asia. |
ASSESSMENT |
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Assessment & Grading of In-Term Activities | Number of Activities | Degree of Contribution (%) | Description |
Level of Contribution | |||||
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0 | 1 | 2 | 3 | 4 | 5 |
KNOWLEDGE |
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Theoretical |
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Programme Learning Outcomes | Level of Contribution | ||||||
0 | 1 | 2 | 3 | 4 | 5 | ||
1 |
Explain the historical development process of Aviation Management.
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4 | |||||
2 |
Use computer programs related to Aviation Transportation.
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5 | |||||
3 |
Define basic concepts related with aviation management.
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5 |
KNOWLEDGE |
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Factual |
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Programme Learning Outcomes | Level of Contribution | ||||||
0 | 1 | 2 | 3 | 4 | 5 | ||
1 |
Relate the information and facts in the field with other social sciences such as law, sociology, philosophy and history.
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4 | |||||
2 |
Classify the relationship between the basic functions of the business and the interactions between these functions.
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5 | |||||
3 |
Apply knowledge and skills related to his / her field by considering the legal aspect of occupational health and safety.
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5 | |||||
4 |
Explain the concepts of entrepreneurship and innovation with the field.
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5 |
SKILLS |
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Cognitive |
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Programme Learning Outcomes | Level of Contribution | ||||||
0 | 1 | 2 | 3 | 4 | 5 | ||
1 |
Manage operational activities related to the airline.
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5 | |||||
2 |
Gain lifelong learning skills and use knowledge of the field in the business life with the awareness of social responsibility.
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5 |
SKILLS |
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Practical |
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Programme Learning Outcomes | Level of Contribution | ||||||
0 | 1 | 2 | 3 | 4 | 5 | ||
1 |
Prepare written agreements with relevant institutions in accordance with the legislation.
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5 | |||||
2 |
Perform the theoretical and practical knowledge related to the field with appropriate analytical methods and modeling techniques in business life.
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5 | |||||
3 |
Manage all phases from planning to implementation of aviation operations as a member of a team.
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5 | |||||
4 |
Cooperate with stakeholders related to air transport.
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5 | |||||
5 |
Develop the modern techniques and tools necessary for applications related to the field.
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4 |
OCCUPATIONAL |
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Autonomy & Responsibility |
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Programme Learning Outcomes | Level of Contribution | ||||||
0 | 1 | 2 | 3 | 4 | 5 | ||
1 |
Execute a study in his/her field independently.
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4 | |||||
2 |
Decide as an individual or a team member to solve the problems encountered in applications related to the field.
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4 |
OCCUPATIONAL |
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Learning to Learn |
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Programme Learning Outcomes | Level of Contribution | ||||||
0 | 1 | 2 | 3 | 4 | 5 | ||
1 |
Evaluate advanced knowledge and skills in his/her field with a critical approach.
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3 | |||||
2 |
Apply activities to improve his/her performance and his / her responsibility in line with the learning objectives by determining the learning needs.
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4 |
OCCUPATIONAL |
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Communication & Social |
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Programme Learning Outcomes | Level of Contribution | ||||||
0 | 1 | 2 | 3 | 4 | 5 | ||
1 |
Communicate with people and institutions related to the field in writing and verbally.
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5 | |||||
2 |
Explain his/her thoughts on the issues related to the field and suggestions for solutions to the problems by the related departments by using supporting quantitative and qualitative data.
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4 | |||||
3 |
Organize projects and activities for the social environment with social responsibility consciousness and to be able to apply those.
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3 |
OCCUPATIONAL |
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Occupational and/or Vocational |
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Programme Learning Outcomes | Level of Contribution | ||||||
0 | 1 | 2 | 3 | 4 | 5 | ||
1 |
Manage airports and terminal operations efficiently using aviation and business information.
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4 |
WORKLOAD & ECTS CREDITS OF THE COURSE UNIT |
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Workload for Learning & Teaching Activities |
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Type of the Learning Activites | Learning Activities (# of week) | Duration (hours, h) | Workload (h) |
Lecture & In-Class Activities | 14 | 3 | 42 |
Preliminary & Further Study | 14 | 3 | 42 |
Land Surveying | 0 | 0 | 0 |
Group Work | 0 | 0 | 0 |
Laboratory | 0 | 0 | 0 |
Reading | 0 | 0 | 0 |
Assignment (Homework) | 3 | 30 | 90 |
Project Work | 0 | 0 | 0 |
Seminar | 0 | 0 | 0 |
Internship | 0 | 0 | 0 |
Technical Visit | 0 | 0 | 0 |
Web Based Learning | 0 | 0 | 0 |
Implementation/Application/Practice | 0 | 0 | 0 |
Practice at a workplace | 0 | 0 | 0 |
Occupational Activity | 0 | 0 | 0 |
Social Activity | 0 | 0 | 0 |
Thesis Work | 0 | 0 | 0 |
Field Study | 0 | 0 | 0 |
Report Writing | 0 | 0 | 0 |
Final Exam | 1 | 1 | 1 |
Preparation for the Final Exam | 1 | 15 | 15 |
Mid-Term Exam | 1 | 1 | 1 |
Preparation for the Mid-Term Exam | 1 | 10 | 10 |
Short Exam | 0 | 0 | 0 |
Preparation for the Short Exam | 0 | 0 | 0 |
TOTAL | 35 | 0 | 201 |
Total Workload of the Course Unit | 201 | ||
Workload (h) / 25.5 | 7,9 | ||
ECTS Credits allocated for the Course Unit | 8,0 |