BUSİNESS ORGANİZATİON PROGRAMME COURSE DESCRIPTION

Code	Name of the Course Unit	Semester	In-Class Hours (T+P)	Credit	ECTS Credit
ADP205	Business Organization	3	2	2	4

GENERAL INFORMATION
Language of Instruction :	Turkish
Level of the Course Unit :	ASSOCIATE DEGREE, TYY: + 5.Level, EQF-LLL: 5.Level, QF-EHEA: Short Cycle
Type of the Course :	Elective
Mode of Delivery of the Course Unit	-
Coordinator of the Course Unit	Lecturer SEVAL FATMA YILMAZ
Instructor(s) of the Course Unit	Lecturer EBRU CENGİZ
Course Prerequisite	No

OBJECTIVES AND CONTENTS
Objectives of the Course Unit:	With this course, it is aimed to gain the competence to know legal and social rights and to be prone to interdepartmental cooperation.
Contents of the Course Unit:	It includes work and time study, Sales and marketing, Accounting, Determining the workload, determining the needs of the employee.

KEY LEARNING OUTCOMES OF THE COURSE UNIT (On successful completion of this course unit, students/learners will or will be able to)
Knows management and organization.
Communicates effectively with the patient.
Carries out the work plan without error.
Has knowledge of patient relations.

WEEKLY COURSE CONTENTS AND STUDY MATERIALS FOR PRELIMINARY & FURTHER STUDY
Week	Preparatory	Topics(Subjects)	Method
1	Written-Visual resources	Course content and subject: introduction of the course. Management: Basic concepts, importance for businesses	Lecture,Question-Answer
2	Research-Homework	Historical Development of Management / Classical Management Approach	Lecture,Question-Answer Evaluation of the previous week
3	Written-Visual resources	Historical Development of Management / Neo Classical Management Approach	Lecture,Video,Question-Answer
4	Research	Historical Development of Management - Modern Management Approach	Lecture,Question-Answer Evaluation of the previous week
5	Literature review	Business Plan,Benefits of Business Plan	Lecture,Video,Question-Answer
6	Written-Visual resources	Evaluation of the Business Plan and Organization	Lecture,Video,Question-Answer
7	Literature review	Customer Relationship Management: Definition, Scope, Importance	Lecture,Question-Answer Evaluation of the previous week
8	-	MID-TERM EXAM	-
9	Written-Visual resources	Communication with Customers and Its Dimensions	Lecture,Video,Question-Answer
10	Literature review	Customer Loyalty and Quality in Services	Lecture,Question-Answer Evaluation of the previous week
11	Research-Homework	Problems Encountered in Customer Relations and Their Solutions	Lecture,Video,Question-Answer
12	Written-Visual resources	Customer Acquisition, Retention and Creation of Customer Lifetime Value	Lecture,Question-Answer Evaluation of the previous week
13	Written-Visual resources-Research-Homework	The Relationship of Customer Relationship Management with Other Concepts	Lecture,Video,Question-Answer
14	Literature review	Customer Objections and Complaints Management	Lecture,Question-Answer Evaluation of the previous week
15	Written-Visual resources	Reasons for Failure in Customer Relationship Management	Lecture,Question-Answerr
16	-	FINAL EXAM	-
17	-	FINAL EXAM	-

SOURCE MATERIALS & RECOMMENDED READING
Atıgan, F. (2014). Yönetim ve Organizasyon. Ankara: Nobel Yayıncılık.
Robbins, S. P., & Judge, T. A. (2016). Organizational Behavior (Cilt Fourteenth Edition).
Üniversitesi, A. (2016). Yönetim ve Organizasyon. Eskişehir: Açıköğretim Yayınları.
Demirel, Y. (2017). Müşteri İlişkileri Yönetimi : Teori, Uygulama, Ölçüm. Ankara: Seçkin Yayıncılık.
İş Organizasyonu konularına ve sektöre yönelik güncel makaleler

ASSESSMENT
Assessment & Grading of In-Term Activities	Number of Activities	Degree of Contribution (%)	Description	Examination Method
Mid-Term Exam	1	50		Optical (Test) Exam
Final Exam	1	50		Optical (Test) Exam
TOTAL	2	100

Level of Contribution
0	1	2	3	4	5

KNOWLEDGE
Theoretical
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Defines the basic concepts in the field of Oral and Dental Health Program.				3
2	Uses medical terminology in the field in which he/she will serve as an intermediate staff member.			2

KNOWLEDGE
Factual
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Collaborates with the physician on a team.						5
2	Communicates effectively with patients, colleagues, and other segments of society, primarily physicians.					4

SKILLS
Cognitive
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Knows tools and equipment related to his/her field and follows technological developments related to them.					4
2	Can gain proficiency in computer usage skills.				3

SKILLS
Practical
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Gains competence in applying hygiene rules.	0

OCCUPATIONAL
Autonomy & Responsibility
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Applies the processes of obtaining patient information, taking anamnesis and preparing patient files accurately and effectively.						5
2	Independently creates and implements care plans in oral and dental health services.	0

OCCUPATIONAL
Learning to Learn
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Recognizes professional ethics and legal regulations and explains the scope of professional responsibilities.					4

OCCUPATIONAL
Communication & Social
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	The concept of lifelong learning and self-development to gain competence in acquiring.					4

OCCUPATIONAL
Occupational and/or Vocational
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Ability to express professional ideas to relevant individuals and institutions verbally or in writing, and to examine national and international agendas related to oral and dental health and evaluate possible outcomes.				3

WORKLOAD & ECTS CREDITS OF THE COURSE UNIT
Workload for Learning & Teaching Activities
Type of the Learning Activites	Learning Activities (# of week)	Duration (hours, h)	Workload (h)
Lecture & In-Class Activities	14	2	28
Preliminary & Further Study	0	0	0
Land Surveying	0	0	0
Group Work	0	0	0
Laboratory	0	0	0
Reading	0	0	0
Assignment (Homework)	0	0	0
Project Work	0	0	0
Seminar	0	0	0
Internship	0	0	0
Technical Visit	0	0	0
Web Based Learning	0	0	0
Implementation/Application/Practice	0	0	0
Practice at a workplace	0	0	0
Occupational Activity	0	0	0
Social Activity	0	0	0
Thesis Work	0	0	0
Field Study	0	0	0
Report Writing	0	0	0
Final Exam	1	1	1
Preparation for the Final Exam	14	2	28
Mid-Term Exam	1	1	1
Preparation for the Mid-Term Exam	14	3	42
Short Exam	0	0	0
Preparation for the Short Exam	0	0	0
TOTAL	44	0	100