BUSİNESS ORGANİZATİON PROGRAMME COURSE DESCRIPTION

Code	Name of the Course Unit	Semester	In-Class Hours (T+P)	Credit	ECTS Credit
ADP205	Business Organization	3	2	2	4

GENERAL INFORMATION
Language of Instruction :	Turkish
Level of the Course Unit :	ASSOCIATE DEGREE, TYY: + 5.Level, EQF-LLL: 5.Level, QF-EHEA: Short Cycle
Type of the Course :	Elective
Mode of Delivery of the Course Unit	-
Coordinator of the Course Unit	Lecturer ŞABO KESLER
Instructor(s) of the Course Unit	Lecturer EBRU CENGİZ
Course Prerequisite	No

OBJECTIVES AND CONTENTS
Objectives of the Course Unit:	With this course, it is aimed to gain the competence to know legal and social rights and to be prone to interdepartmental cooperation.
Contents of the Course Unit:	It includes work and time study, Sales and marketing, Accounting, Determining the workload, determining the needs of the employee.

KEY LEARNING OUTCOMES OF THE COURSE UNIT (On successful completion of this course unit, students/learners will or will be able to)

WEEKLY COURSE CONTENTS AND STUDY MATERIALS FOR PRELIMINARY & FURTHER STUDY
Week	Preparatory	Topics(Subjects)	Method
1	Written-Visual resources	Course content and subject: introduction of the course. Management: Basic concepts, importance for businesses	Lecture,Question-Answer
2	Research-Homework	Historical Development of Management / Classical Management Approach	Lecture,Question-Answer Evaluation of the previous week
3	Written-Visual resources	Historical Development of Management / Neo Classical Management Approach	Lecture,Video,Question-Answer
4	Research	Historical Development of Management - Modern Management Approach	Lecture,Question-Answer Evaluation of the previous week
5	Literature review	Business Plan,Benefits of Business Plan	Lecture,Video,Question-Answer
6	Written-Visual resources	Evaluation of the Business Plan and Organization	Lecture,Video,Question-Answer
7	Literature review	Customer Relationship Management: Definition, Scope, Importance	Lecture,Question-Answer Evaluation of the previous week
8	-	MID-TERM EXAM	-
9	Written-Visual resources	Communication with Customers and Its Dimensions	Lecture,Video,Question-Answer
10	Literature review	Customer Loyalty and Quality in Services	Lecture,Question-Answer Evaluation of the previous week
11	Research-Homework	Problems Encountered in Customer Relations and Their Solutions	Lecture,Video,Question-Answer
12	Written-Visual resources	Customer Acquisition, Retention and Creation of Customer Lifetime Value	Lecture,Question-Answer Evaluation of the previous week
13	Written-Visual resources-Research-Homework	The Relationship of Customer Relationship Management with Other Concepts	Lecture,Video,Question-Answer
14	Literature review	Customer Objections and Complaints Management	Lecture,Question-Answer Evaluation of the previous week
15	Written-Visual resources	Reasons for Failure in Customer Relationship Management	Lecture,Question-Answerr
16	-	FINAL EXAM	-
17	-	FINAL EXAM	-

SOURCE MATERIALS & RECOMMENDED READING
Atıgan, F. (2014). Yönetim ve Organizasyon. Ankara: Nobel Yayıncılık.
Robbins, S. P., & Judge, T. A. (2016). Organizational Behavior (Cilt Fourteenth Edition).
Üniversitesi, A. (2016). Yönetim ve Organizasyon. Eskişehir: Açıköğretim Yayınları.
Demirel, Y. (2017). Müşteri İlişkileri Yönetimi : Teori, Uygulama, Ölçüm. Ankara: Seçkin Yayıncılık.
İş Organizasyonu konularına ve sektöre yönelik güncel makaleler

ASSESSMENT
Assessment & Grading of In-Term Activities	Number of Activities	Degree of Contribution (%)	Description

Level of Contribution
0	1	2	3	4	5

KNOWLEDGE
Theoretical
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Oral and Dental Health Program in the field, be able to have a basic level of theoretical knowledge.		1
2	Will serve as the intermediate elements in the field of health sciences in the knowledge of medical terminology, to dominate and to gain competence in using.	0

KNOWLEDGE
Factual
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Is related to the health sciences and technology access to information regarding the ways and means to gain competence in the use.	0
2	Along with a team of physicians to work together in creating and acquiring competence.					4
3	Priority including physicians, patients, colleagues and be able to communicate effectively with other sectors of society to gain competence.					4

SKILLS
Cognitive
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	With regard to the field of recognition and related tools and equipment in the pursuit of technological advances to gain competence.		1
2	To gain competence in computer skills.				3

SKILLS
Practical
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	To gain competence in applying the rules of hygiene.			2
2	Aid to gain competence in practice.			2

OCCUPATIONAL
Autonomy & Responsibility
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	With regard to the field of history taking, files, etc. to prepare. To gain competence in handling of patient information.					4
2	Adopting and applying ethical principles and professional values ​​to qualify.					4

OCCUPATIONAL
Learning to Learn
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	To qualify to be able to carry professional liability.					4
2	To follow the profession's information to gain competence in acquiring the habit.					4

OCCUPATIONAL
Communication & Social
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	To gain proficiency in performing teamwork.						5
2	The concept of lifelong learning and self-development to gain competence in acquiring.			2

OCCUPATIONAL
Occupational and/or Vocational
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Design and management practice, helpful staff training, effective working order, occupational diseases prevention methods, environmental protection, job security and to have information about quality management and to act according to these issues.					4
2	Career ideas orally or in writing to the relevant individuals and organizations to express and oral and dental health of the national and international agenda irdeleyip possible to evaluate the results.			2

WORKLOAD & ECTS CREDITS OF THE COURSE UNIT
Workload for Learning & Teaching Activities
Type of the Learning Activites	Learning Activities (# of week)	Duration (hours, h)	Workload (h)
Lecture & In-Class Activities	14	2	28
Preliminary & Further Study	0	0	0
Land Surveying	0	0	0
Group Work	0	0	0
Laboratory	0	0	0
Reading	0	0	0
Assignment (Homework)	0	0	0
Project Work	0	0	0
Seminar	0	0	0
Internship	0	0	0
Technical Visit	0	0	0
Web Based Learning	0	0	0
Implementation/Application/Practice	0	0	0
Practice at a workplace	0	0	0
Occupational Activity	0	0	0
Social Activity	0	0	0
Thesis Work	0	0	0
Field Study	0	0	0
Report Writing	0	0	0
Final Exam	1	1	1
Preparation for the Final Exam	14	2	28
Mid-Term Exam	1	1	1
Preparation for the Mid-Term Exam	14	3	42
Short Exam	0	0	0
Preparation for the Short Exam	0	0	0
TOTAL	44	0	100