| Code |
Name of the Course Unit |
Semester |
In-Class Hours (T+P) |
Credit |
ECTS Credit |
| ADP205 |
Business Organization |
3 |
2 |
2 |
4 |
GENERAL INFORMATION |
| Language of Instruction : |
Turkish |
| Level of the Course Unit : |
ASSOCIATE DEGREE, TYY: + 5.Level, EQF-LLL: 5.Level, QF-EHEA: Short Cycle |
| Type of the Course : |
Elective |
| Mode of Delivery of the Course Unit |
Face to face |
| Coordinator of the Course Unit |
Assist.Prof.Dr. ŞENEL ÇAVUŞOĞLU |
| Instructor(s) of the Course Unit |
Assist.Prof.Dr. ŞENEL ÇAVUŞOĞLU |
OBJECTIVES AND CONTENTS |
| Objectives of the Course Unit: |
This course is intended to give legal and social rights to know and be prone to cooperation between departments sufficiency. |
| Contents of the Course Unit: |
Work and time study, organization of service operations, guiding the staff in the quality management process in service operations, Bars and cooperation, Kitchen and cooperation, Housekeeper (housekeeping) in cooperation with, cooperation with the front desk, health club with cooperation, Banquet with cooperation, cooperation with Sales and marketing, cooperation with accounting, business association with safety, in cooperation with the technical service, determine the work load, to determine the needs of business who, interviewing candidates, determine the need for additional staff members, legal rights, social rights . |
KEY LEARNING OUTCOMES OF THE COURSE UNIT (On successful completion of this course unit, students/learners will or will be able to) |
WEEKLY COURSE CONTENTS AND STUDY MATERIALS FOR PRELIMINARY & FURTHER STUDY |
| Week |
Preparatory |
Topics(Subjects) |
Method |
| 1 |
- |
Information on the orientation-Meeting-Course |
- |
| 2 |
- |
Needs and Business Concept |
- |
| 3 |
- |
Key features and classification of needs |
- |
| 4 |
- |
Customer Relations and Management Concept, Features |
- |
| 5 |
- |
Factors affecting customer satisfaction |
- |
| 6 |
- |
Customer Relationship Management, Relationship Marketing |
- |
| 7 |
- |
Management Concept |
- |
| 8 |
- |
Size and application of the reasons for Customer Relationship Management |
- |
| 9 |
- |
MID-TERM EXAM |
- |
| 10 |
- |
The development of Customer Relationship Management |
- |
| 11 |
- |
Customer Relationship Management functions, goals and responsibilities |
- |
| 12 |
- |
Customer Service Quality |
- |
| 13 |
- |
The effectiveness and efficiency of customer service |
- |
| 14 |
- |
Customer acquisition and retention |
- |
| 15 |
- |
An overview |
- |
| 16 |
- |
FINAL EXAM |
- |
| 17 |
- |
FINAL EXAM |
- |
SOURCE MATERIALS & RECOMMENDED READING |
| Endüstri Mühendisliğine Giriş (Sevil İMANOVA) |
ASSESSMENT |
| Assessment & Grading of In-Term Activities |
Number of Activities |
Degree of Contribution (%) |
Description |
| Mid-Term Exam |
0 |
0 |
|
| Final Exam |
0 |
0 |
|
| Practice |
0 |
0 |
|
| Short Exam |
0 |
0 |
|
| Presentation of Report |
0 |
0 |
|
| Homework Assessment |
0 |
0 |
|
| Oral Exam |
0 |
0 |
|
| Presentation of Thesis |
0 |
0 |
|
| Presentation of Document |
0 |
0 |
|
| Expert Assessment |
0 |
0 |
|
| Computer Based Presentation |
0 |
0 |
|
| TOTAL |
0 |
0 |
|
| Level of Contribution |
| 0 |
1 |
2 |
3 |
4 |
5 |
CONTRIBUTION OF THE COURSE UNIT TO THE PROGRAMME LEARNING OUTCOMES
KNOWLEDGE |
Theoretical |
|
Programme Learning Outcomes |
Level of Contribution |
| 0 |
1 |
2 |
3 |
4 |
5 |
| 1 |
Oral and Dental Health Program in the field, be able to have a basic level of theoretical knowledge.
|
|
1 |
|
|
|
|
| 2 |
Will serve as the intermediate elements in the field of health sciences in the knowledge of medical terminology, to dominate and to gain competence in using.
|
0 |
|
|
|
|
|
KNOWLEDGE |
Factual |
|
Programme Learning Outcomes |
Level of Contribution |
| 0 |
1 |
2 |
3 |
4 |
5 |
| 1 |
Is related to the health sciences and technology access to information regarding the ways and means to gain competence in the use.
|
0 |
|
|
|
|
|
| 2 |
Along with a team of physicians to work together in creating and acquiring competence.
|
|
|
|
|
4 |
|
| 3 |
Priority including physicians, patients, colleagues and be able to communicate effectively with other sectors of society to gain competence.
|
|
|
|
|
4 |
|
SKILLS |
Cognitive |
|
Programme Learning Outcomes |
Level of Contribution |
| 0 |
1 |
2 |
3 |
4 |
5 |
| 1 |
With regard to the field of recognition and related tools and equipment in the pursuit of technological advances to gain competence.
|
|
1 |
|
|
|
|
| 2 |
To gain competence in computer skills.
|
|
|
|
3 |
|
|
SKILLS |
Practical |
|
Programme Learning Outcomes |
Level of Contribution |
| 0 |
1 |
2 |
3 |
4 |
5 |
| 1 |
To gain competence in applying the rules of hygiene.
|
|
|
2 |
|
|
|
| 2 |
Aid to gain competence in practice.
|
|
|
2 |
|
|
|
OCCUPATIONAL |
Autonomy & Responsibility |
|
Programme Learning Outcomes |
Level of Contribution |
| 0 |
1 |
2 |
3 |
4 |
5 |
| 1 |
With regard to the field of history taking, files, etc. to prepare. To gain competence in handling of patient information.
|
|
|
|
|
4 |
|
| 2 |
Adopting and applying ethical principles and professional values to qualify.
|
|
|
|
|
4 |
|
OCCUPATIONAL |
Learning to Learn |
|
Programme Learning Outcomes |
Level of Contribution |
| 0 |
1 |
2 |
3 |
4 |
5 |
| 1 |
To qualify to be able to carry professional liability.
|
|
|
|
|
4 |
|
| 2 |
To follow the profession's information to gain competence in acquiring the habit.
|
|
|
|
|
4 |
|
OCCUPATIONAL |
Communication & Social |
|
Programme Learning Outcomes |
Level of Contribution |
| 0 |
1 |
2 |
3 |
4 |
5 |
| 1 |
To gain proficiency in performing teamwork.
|
|
|
|
|
|
5 |
| 2 |
The concept of lifelong learning and self-development to gain competence in acquiring.
|
|
|
2 |
|
|
|
OCCUPATIONAL |
Occupational and/or Vocational |
|
Programme Learning Outcomes |
Level of Contribution |
| 0 |
1 |
2 |
3 |
4 |
5 |
| 1 |
Design and management practice, helpful staff training, effective working order, occupational diseases prevention methods, environmental protection, job security and to have information about quality management and to act according to these issues.
|
|
|
|
|
4 |
|
| 2 |
Career ideas orally or in writing to the relevant individuals and organizations to express and oral and dental health of the national and international agenda irdeleyip possible to evaluate the results.
|
|
|
2 |
|
|
|
WORKLOAD & ECTS CREDITS OF THE COURSE UNIT |
Workload for Learning & Teaching Activities |
| Type of the Learning Activites |
Learning Activities (# of week) |
Duration (hours, h) |
Workload (h) |
| Lecture & In-Class Activities |
0 |
0 |
0 |
| Preliminary & Further Study |
0 |
0 |
0 |
| Land Surveying |
0 |
0 |
0 |
| Group Work |
0 |
0 |
0 |
| Laboratory |
0 |
0 |
0 |
| Reading |
0 |
0 |
0 |
| Assignment (Homework) |
0 |
0 |
0 |
| Project Work |
0 |
0 |
0 |
| Seminar |
0 |
0 |
0 |
| Internship |
0 |
0 |
0 |
| Technical Visit |
0 |
0 |
0 |
| Web Based Learning |
0 |
0 |
0 |
| Implementation/Application/Practice |
0 |
0 |
0 |
| Practice at a workplace |
0 |
0 |
0 |
| Occupational Activity |
0 |
0 |
0 |
| Social Activity |
0 |
0 |
0 |
| Thesis Work |
0 |
0 |
0 |
| Field Study |
0 |
0 |
0 |
| Report Writing |
0 |
0 |
0 |
| Final Exam |
0 |
0 |
0 |
| Preparation for the Final Exam |
0 |
0 |
0 |
| Mid-Term Exam |
0 |
0 |
0 |
| Preparation for the Mid-Term Exam |
0 |
0 |
0 |
| Short Exam |
0 |
0 |
0 |
| Preparation for the Short Exam |
0 |
0 |
0 |
| TOTAL |
0 |
0 |
0 |
|
Total Workload of the Course Unit |
0 |
|
|
Workload (h) / 25.5 |
0 |
|
|
ECTS Credits allocated for the Course Unit |
0,0 |
|