| Code | Name of the Course Unit | Semester | In-Class Hours (T+P) | Credit | ECTS Credit |
|---|---|---|---|---|---|
| SYY403 | TOTAL QUALITY MANAGEMENT IN SPORTS | 7 | 3 | 3 | 5 |
Objectives and Contents |
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|---|---|
| Objectives: | The objective of the course is to provide the students the ability to evaluate the total quality management system and to organize the process with the understanding of continuous development and improvement of the sports organizations. |
| Content: | The content of the course includes the historical development of total quality management, basic concepts, total quality management objectives and principles, elements of total quality management, process management, quality circle, problem solving techniques, quality in sport services and total quality management models in sport organizations. |