TOTAL QUALITY MANAGEMENT IN SPORTS PROGRAMME COURSE DESCRIPTION

Code	Name of the Course Unit	Semester	In-Class Hours (T+P)	Credit	ECTS Credit
SYY403	TOTAL QUALITY MANAGEMENT IN SPORTS	7	3	3	5

GENERAL INFORMATION
Language of Instruction :	Turkish
Level of the Course Unit :	BACHELOR'S DEGREE, TYY: + 6.Level, EQF-LLL: 6.Level, QF-EHEA: First Cycle
Type of the Course :	Compulsory
Mode of Delivery of the Course Unit	-
Coordinator of the Course Unit	Assist.Prof. İRFAN KARA
Instructor(s) of the Course Unit	Lecturer TEKMİL SEZEN SOYAL
Course Prerequisite	No

OBJECTIVES AND CONTENTS
Objectives of the Course Unit:	The objective of the course is to provide the students the ability to evaluate the total quality management system and to organize the process with the understanding of continuous development and improvement of the sports organizations.
Contents of the Course Unit:	The content of the course includes the historical development of total quality management, basic concepts, total quality management objectives and principles, elements of total quality management, process management, quality circle, problem solving techniques, quality in sport services and total quality management models in sport organizations.

KEY LEARNING OUTCOMES OF THE COURSE UNIT (On successful completion of this course unit, students/learners will or will be able to)
Explain definitions and concepts related to total quality management
Interpret and differentiate the relations between quality processes
Describe total quality management principles and apply them to sports organizations
Evaluate the total quality management system with the understanding of continuous development and improvement in sports organizations and organize the process

WEEKLY COURSE CONTENTS AND STUDY MATERIALS FOR PRELIMINARY & FURTHER STUDY
Week	Preparatory	Topics(Subjects)	Method
1	-	Information on purpose and content of the course. Total quality management historical development process	Narration, question-response discussion method
2	Book Reading	Total quality management historical development process Basic concepts and definitions related with total quality management.	Narration, question-response discussion method
3	Book Reading	Total quality management system.	Narration, question-response discussion method
4	Student homework preparation	Total quality management objectives and principles.	Narration, Question and Answer Discussion, Group Study Method
5	Book Reading	Quality and quality cost types.	Narration, question-response discussion method
6	Student homework preparation	Elements of total quality management.	Narration, Question and Answer Discussion, Group Study Method
7	Student homework preparation	Elements of total quality management.	Narration, Question-Response discussion, Group Study Method
8	-	MID-TERM EXAM	-
9	Book Reading	General review	Narration, question-response discussion method
10	Book Reading	Process management approach	Narration, question-response discussion method
11	Book Reading	Quality cycle, Problem solving techniques.	Narration, question-response discussion method
12	Student homework preparation	Total quality management application steps.	Narration, Question-Response discussion, Group Study Method
13	Student homework preparation Sports organization sample model	Sport services businesses and total quality management applications.	Narration, Question-Response discussion, Group Study Method
14	Student homework preparation Example- Sport Clubs	Exemplary total quality management models in sport organizations	Narration, Question-Response discussion, Group Study Method
15	Book Reading	General review	Narration, question-response discussion method
16	-	FINAL EXAM	-
17	-	FINAL EXAM	-

SOURCE MATERIALS & RECOMMENDED READING
Biçer T. (2008). Sporda Toplam Kalite Yönetimi ve Futbol Uygulamaları. Beyaz Yayınları, Ankara.
Çimen Z, Gürbüz B. (2007). Spor Hizmetlerinde Toplam Kalite Yönetimi. Alp Yayın Evi, Ankara.
Efil İ. (2010). Toplam Kalite Yönetimi. Dora Yayınevi, Ankara.
Küçük, O. (2016). Toplam Kalite Yönetimi - Sınırsız İyileşme EFQM Mükemmellik Modeli. Seçkin Yayıncılık, Ankara.

ASSESSMENT
Assessment & Grading of In-Term Activities	Number of Activities	Degree of Contribution (%)	Description

Level of Contribution
0	1	2	3	4	5

KNOWLEDGE
Theoretical
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Student will be able to identify the concepts related to Physical Education and Sports Sciences.					4
2	Student will be able to describe the theories of sports management science.					4

KNOWLEDGE
Factual
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Student will be able to interpret the legislation on sport organizations.						5
2	Student will be able to discuss the functioning of sport organizations with the knowledge gained within the framework of basic components that constitute the management function and use this knowledge in application.						5

SKILLS
Cognitive
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Student will be able to examine the activities of sport organizations in public, private and civil society organizations and identify the human resources, marketing and financial needs related with these activities.				3

SKILLS
Practical
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Student will be able to use the education, management and information technologies related with the solution of possible problems in the financial, marketing and governance decision making processes of sport organization.						5
2	Student will be able to analyze the environmental factors affecting the management processes of sport organizations.			2
3	Student will be able to analyze the assessment results of current applications related with personnel and process management in sports organizations by using the scientific research methods and techniques.					4
4	Student will be able to analyze the dimensions of management process and structure of public organizations that organize and execute the national and international sport organizations.					4

OCCUPATIONAL
Autonomy & Responsibility
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Student will be able to administer projects, activities, social and sports activities in collaborative group studies and to solve possible problems that might be encountered within the process.					4

OCCUPATIONAL
Learning to Learn
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Student will be interested in developing management skills within the context of different managerial competencies.					4
2	Student will be able to examine the existing knowledge and skills with a critical point of view under the impact of scientific, technological and current developments.						5

OCCUPATIONAL
Communication & Social
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Student will be able to express his/her knowledge and thoughts about the field in a fluent and understandable manner both written and verbally.						5
2	Student will be able to use his/her knowledge and competence in sports management practices more effectively with his/her social life and communication skills in sports activities, organizations and studies carried out at national and international levels.					4

OCCUPATIONAL
Occupational and/or Vocational
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Student will be able to describe accepted ethical values and legal regulations in the field of sport sciences and in social life, and to apply the relevant articles in the legislation in case of need.					4
2	Student will be able to solve any possible problems that may appear in the management processes of sport organizations within ethical values.					4
3	By using personality traits with the social skills required by the sports management profession; student will be able to arrange specific project, organization and works with sustainable societal and social content specific with the field.					4

WORKLOAD & ECTS CREDITS OF THE COURSE UNIT
Workload for Learning & Teaching Activities
Type of the Learning Activites	Learning Activities (# of week)	Duration (hours, h)	Workload (h)
Lecture & In-Class Activities	14	3	42
Preliminary & Further Study	13	2	26
Land Surveying	0	0	0
Group Work	0	0	0
Laboratory	0	0	0
Reading	0	0	0
Assignment (Homework)	0	0	0
Project Work	0	0	0
Seminar	0	0	0
Internship	0	0	0
Technical Visit	0	0	0
Web Based Learning	0	0	0
Implementation/Application/Practice	0	0	0
Practice at a workplace	0	0	0
Occupational Activity	0	0	0
Social Activity	0	0	0
Thesis Work	0	0	0
Field Study	0	0	0
Report Writing	0	0	0
Final Exam	1	1	1
Preparation for the Final Exam	7	5	35
Mid-Term Exam	1	1	1
Preparation for the Mid-Term Exam	5	4	20
Short Exam	0	0	0
Preparation for the Short Exam	0	0	0
TOTAL	41	0	125