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TOTAL QUALITY MANAGEMENT COURSE IDENTIFICATION AND APPLICATION INFORMATION

Code Name of the Course Unit Semester In-Class Hours (T+P) Credit ECTS Credit
END460 TOTAL QUALITY MANAGEMENT 5 3 3 5

WEEKLY COURSE CONTENTS AND STUDY MATERIALS FOR PRELIMINARY & FURTHER STUDY

Week Preparatory Topics(Subjects) Method
1 Creating the first impression in the student, preparing the presentation about the course content and methods Quality, Basic factors of Quality, Pioneers of Quality LECTURE, PRESENTATION, SAMPLEMENT
2 Literature research and course preparation Japanese Management System LECTURE, PRESENTATION, SAMPLEMENT
3 Literature research and course preparation Guiding Principle of Total Quality Management LECTURE, PRESENTATION, SAMPLEMENT
4 Literature research and course preparation Quality Costs LECTURE, PRESENTATION, SAMPLEMENT
5 Literature research and course preparation Quality Circles LECTURE, PRESENTATION, SAMPLEMENT
6 Literature research and course preparation Problem Solving Technics LECTURE, PRESENTATION, SAMPLEMENT
7 Literature research and course preparation Quality Education LECTURE, PRESENTATION, SAMPLEMENT
8 - MID-TERM EXAM -
9 Literature research and course preparation Establishment of Quality System LECTURE, PRESENTATION, SAMPLEMENT
10 Literature research and course preparation Information Technology in Quality Systems LECTURE, PRESENTATION, SAMPLEMENT
11 Literature research and course preparation Standardisation and Quality LECTURE, PRESENTATION, SAMPLEMENT
12 Literature research and course preparation ISO 9001 Quality Management System LECTURE, PRESENTATION, SAMPLEMENT
13 Literature research and course preparation Customer Relationship Management (CRM) LECTURE, PRESENTATION, SAMPLEMENT
14 Literature research and course preparation Other Certificates of System, ISO 14001, ISO 22000 LECTURE, PRESENTATION, SAMPLEMENT
15 Literature research and course preparation General Assesment LECTURE, PRESENTATION, SAMPLEMENT
16 - FINAL EXAM -
17 - FINAL EXAM -