TOTAL QUALITY MANAGEMENT PROGRAMME COURSE DESCRIPTION

Code	Name of the Course Unit	Semester	In-Class Hours (T+P)	Credit	ECTS Credit
END460	TOTAL QUALITY MANAGEMENT	5	3	3	5

GENERAL INFORMATION
Language of Instruction :	Turkish
Level of the Course Unit :	BACHELOR'S DEGREE, TYY: + 6.Level, EQF-LLL: 6.Level, QF-EHEA: First Cycle
Type of the Course :	Elective
Mode of Delivery of the Course Unit	-
Coordinator of the Course Unit	Assist.Prof. AHMAD RESHAD NOORI
Instructor(s) of the Course Unit
Course Prerequisite	No

OBJECTIVES AND CONTENTS
Objectives of the Course Unit:	The aim of Total Quality Management (TQM) is to gear the entire organization to optimally satisfying costumer requirements.
Contents of the Course Unit:	In this course is included general information about the main concepts which related to Quality, the improvement of Total Quality Management and Quality System together with contemporary developments

KEY LEARNING OUTCOMES OF THE COURSE UNIT (On successful completion of this course unit, students/learners will or will be able to)
Understanding of Quality Concept
Understanding Total Quality Management
Understanding Quality System Documents

WEEKLY COURSE CONTENTS AND STUDY MATERIALS FOR PRELIMINARY & FURTHER STUDY
Week	Preparatory	Topics(Subjects)	Method
1	Creating the first impression in the student, preparing the presentation about the course content and methods	Quality, Basic factors of Quality, Pioneers of Quality	LECTURE, PRESENTATION, SAMPLEMENT
2	Literature research and course preparation	Japanese Management System	LECTURE, PRESENTATION, SAMPLEMENT
3	Literature research and course preparation	Guiding Principle of Total Quality Management	LECTURE, PRESENTATION, SAMPLEMENT
4	Literature research and course preparation	Quality Costs	LECTURE, PRESENTATION, SAMPLEMENT
5	Literature research and course preparation	Quality Circles	LECTURE, PRESENTATION, SAMPLEMENT
6	Literature research and course preparation	Problem Solving Technics	LECTURE, PRESENTATION, SAMPLEMENT
7	Literature research and course preparation	Quality Education	LECTURE, PRESENTATION, SAMPLEMENT
8	-	MID-TERM EXAM	-
9	Literature research and course preparation	Establishment of Quality System	LECTURE, PRESENTATION, SAMPLEMENT
10	Literature research and course preparation	Information Technology in Quality Systems	LECTURE, PRESENTATION, SAMPLEMENT
11	Literature research and course preparation	Standardisation and Quality	LECTURE, PRESENTATION, SAMPLEMENT
12	Literature research and course preparation	ISO 9001 Quality Management System	LECTURE, PRESENTATION, SAMPLEMENT
13	Literature research and course preparation	Customer Relationship Management (CRM)	LECTURE, PRESENTATION, SAMPLEMENT
14	Literature research and course preparation	Other Certificates of System, ISO 14001, ISO 22000	LECTURE, PRESENTATION, SAMPLEMENT
15	Literature research and course preparation	General Assesment	LECTURE, PRESENTATION, SAMPLEMENT
16	-	FINAL EXAM	-
17	-	FINAL EXAM	-

SOURCE MATERIALS & RECOMMENDED READING
Özkan, Yılmaz (2006) Toplam Kalite Yönetimi, Sakarya Kitapevi, Sakarya
Ahmet Yatkın,Toplam Kalite Yönetimi : 3. ed, Nobel
JOHN OAKLAND,Total Quality Management and Operational Excellence : Text with Cases,Routledge ( 04 / 2014 )
David L. Goetsch ,Stanley Davis;Quality Management for Organizational Excellence 6e PIE : Introduction to Total Quality,Pearson Education ( 02 / 2009 )

ASSESSMENT
Assessment & Grading of In-Term Activities	Number of Activities	Degree of Contribution (%)	Description

Level of Contribution
0	1	2	3	4	5

KNOWLEDGE
Theoretical
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	The formal systems used in civil engineering takes and Discuss the different methods

SKILLS
Cognitive
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Civil engineering design for the project presentation ensures the correct expression

SKILLS
Practical
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Civil engineering design for the project presentation ensures the correct expression

OCCUPATIONAL
Autonomy & Responsibility
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Rise construction in the areas of production engineering can work independently and take responsibility for these issues

OCCUPATIONAL
Learning to Learn
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	As a requirement of the civil engineering profession and the current change follows the principle of lifelong learning

OCCUPATIONAL
Communication & Social
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	As an individual becomes aware of social and professional responsibility

OCCUPATIONAL
Occupational and/or Vocational
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	The powers and responsibilities of civil engineering and construction management takes place within

WORKLOAD & ECTS CREDITS OF THE COURSE UNIT
Workload for Learning & Teaching Activities
Type of the Learning Activites	Learning Activities (# of week)	Duration (hours, h)	Workload (h)
Lecture & In-Class Activities	14	3	42
Preliminary & Further Study	14	3	42
Land Surveying	0	0	0
Group Work	0	0	0
Laboratory	0	0	0
Reading	13	2	26
Assignment (Homework)	1	8	8
Project Work	0	0	0
Seminar	0	0	0
Internship	0	0	0
Technical Visit	0	0	0
Web Based Learning	0	0	0
Implementation/Application/Practice	0	0	0
Practice at a workplace	0	0	0
Occupational Activity	0	0	0
Social Activity	0	0	0
Thesis Work	0	0	0
Field Study	0	0	0
Report Writing	0	0	0
Final Exam	1	2	2
Preparation for the Final Exam	1	10	10
Mid-Term Exam	1	2	2
Preparation for the Mid-Term Exam	1	10	10
Short Exam	1	1	1
Preparation for the Short Exam	1	5	5
TOTAL	48	0	148