PROFESSIONAL CORRESPONDENCE PROGRAMME COURSE DESCRIPTION

Code	Name of the Course Unit	Semester	In-Class Hours (T+P)	Credit	ECTS Credit
TDP156	PROFESSIONAL CORRESPONDENCE	2	2	2	5

GENERAL INFORMATION
Language of Instruction :	Turkish
Level of the Course Unit :	ASSOCIATE DEGREE, TYY: + 5.Level, EQF-LLL: 5.Level, QF-EHEA: Short Cycle
Type of the Course :	Compulsory
Mode of Delivery of the Course Unit	-
Coordinator of the Course Unit	Assist.Prof. NAZLI YÜCEOL
Instructor(s) of the Course Unit	Lecturer GÜL GÜLER BİNKANAT
Course Prerequisite	No

OBJECTIVES AND CONTENTS
Objectives of the Course Unit:	The aim of this course is to teach how to prepare professional correspondence—including formal, business, and personal letters—quickly and effectively.
Contents of the Course Unit:	This course covers the following topics: What is Communication? - Basic characteristics of communication - How does the communication process work?, What are the forms of communication? - Communication tools, Grammar - Use of punctuation marks, Grammar - Correct use and spelling of conjunctions, Language and expression disorders, Qualitative characteristics of correspondence, Regulation on the Procedures and Principles to be Applied in Official Correspondence, Sections and Types of Official Letters, Sections and Types of Business Letters, Private Letters, Petition Writing, Document Services, Types of Documents, Mailing, and General Review.

KEY LEARNING OUTCOMES OF THE COURSE UNIT (On successful completion of this course unit, students/learners will or will be able to)
Prepares formal correspondence quickly and effectively.
Prepares business and personal correspondence quickly and effectively.
Handles sending and receiving correspondence.
Knows and applies grammar and spelling rules in correspondence.
Communicates quickly and effectively.

WEEKLY COURSE CONTENTS AND STUDY MATERIALS FOR PRELIMINARY & FURTHER STUDY
Week	Preparatory	Topics(Subjects)	Method
1	None	Course Introduction Presentation	Presentation
2	Written sources, literature review	What is Communication? - Basic characteristics of communication - How does the communication process work?	Presentation - Oral Presentation
3	Written sources, literature review	What are the Forms of Communication? - Communication Tools	Presentation - Oral Presentation
4	Written sources, literature review	Grammar - Use of Punctuation Marks	Presentation - Oral Presentation
5	Written sources, literature review	Grammar - Correct Use and Writing of Conjunctions	Presentation - Oral Presentation
6	Written sources, literature review	Language and Expression Disorders	Presentation - Oral Presentation
7	Written sources, literature review	Qualitative Characteristics of Correspondence	Presentation - Oral Presentation
8	Written sources, literature review	Regulation on Procedures and Principles to be Applied in Official Correspondence	Slide Presentation - Oral Presentation - Application
9	Written sources, literature review	Sections and Types of Official Letters	Slide Presentation - Oral Presentation - Application
10	-	MID-TERM EXAM	-
11	Written sources, literature review	Private Letters	Slide Presentation - Oral Presentation - Application
12	Written sources, literature review	Writing Petitions	Slide Presentation - Oral Presentation - Application
13	Written sources, literature review	Document Services	Slide Presentation - Oral Presentation - Application
14	Written sources, literature review	Types of Documents	Slide Presentation - Oral Presentation - Application
15	Written sources, literature review	Mailing	Slide Presentation - Oral Presentation - Application
16	-	FINAL EXAM	-
17	-	FINAL EXAM	-

SOURCE MATERIALS & RECOMMENDED READING

ASSESSMENT
Assessment & Grading of In-Term Activities	Number of Activities	Degree of Contribution (%)	Description	Examination Method
Mid-Term Exam	1	50		Classical Exam
Final Exam	1	50		Classical Exam
TOTAL	2	100

Level of Contribution
0	1	2	3	4	5

KNOWLEDGE
Theoretical
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	The student will also list the duties and responsibilities of a medical secretary.	0

KNOWLEDGE
Factual
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	They will acquire the fundamental, up-to-date, and practical knowledge required for the medical secretarial profession.						5
2	They gain knowledge about occupational health and safety, environmental awareness, and quality processes in healthcare institutions and organizations.	0

SKILLS
Cognitive
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Medical secretaries, by virtue of their profession, are knowledgeable about patients' rights, the principles of protecting patient privacy, and the terminology specific to the profession.	0
2	They will possess the ability to effectively use the technologies necessary for their profession (hospital automation programs, F and Q keyboards, digital health systems).	0
3	In accordance with the principles of the medical secretarial profession, they apply the ethical rules and protocol rules that must be followed.	0

SKILLS
Practical
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	They possess the ability to perform patient registration and admission procedures in written or electronic format (preparing, archiving, reporting, documenting, coding, and organizing patient files).						5

OCCUPATIONAL
Autonomy & Responsibility
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Medical secretaries assume duties and responsibilities, individually and/or as a team, in resolving unforeseen problems encountered during practice.						5

OCCUPATIONAL
Learning to Learn
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	They gain awareness of lifelong learning, career management, and sustainability issues.	0

OCCUPATIONAL
Communication & Social
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	The individual uses written and verbal communication channels to express themselves clearly to patients, their relatives, colleagues, and managers.						5
2	In a healthcare institution or organization, a Medical Secretary uses a foreign language to follow information in their field and communicate effectively.						5

OCCUPATIONAL
Occupational and/or Vocational
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Medical secretaries uphold social, scientific, cultural, and ethical values ​​while performing all stages of the profession (patient registration, admission procedures, patient file preparation, archiving, reporting, documentation, coding, organization, using digital technologies, using health information systems and automation programs, using F and Q keyboards, data collection, announcing results and providing information, etc.).						5

WORKLOAD & ECTS CREDITS OF THE COURSE UNIT
Workload for Learning & Teaching Activities
Type of the Learning Activites	Learning Activities (# of week)	Duration (hours, h)	Workload (h)
Lecture & In-Class Activities	14	2	28
Preliminary & Further Study	14	4	56
Land Surveying	0	0	0
Group Work	0	0	0
Laboratory	0	0	0
Reading	0	0	0
Assignment (Homework)	0	0	0
Project Work	0	0	0
Seminar	0	0	0
Internship	0	0	0
Technical Visit	0	0	0
Web Based Learning	0	0	0
Implementation/Application/Practice	0	0	0
Practice at a workplace	0	0	0
Occupational Activity	0	0	0
Social Activity	0	0	0
Thesis Work	0	0	0
Field Study	0	0	0
Report Writing	0	0	0
Final Exam	1	1	1
Preparation for the Final Exam	14	2	28
Mid-Term Exam	1	1	1
Preparation for the Mid-Term Exam	9	1	9
Short Exam	0	0	0
Preparation for the Short Exam	0	0	0
TOTAL	53	0	123