HEALTHCARE INSTITUTION MANAGEMENT II PROGRAMME COURSE DESCRIPTION

Code	Name of the Course Unit	Semester	In-Class Hours (T+P)	Credit	ECTS Credit
TDP152	HEALTHCARE INSTITUTION MANAGEMENT II	2	3	3	8

GENERAL INFORMATION
Language of Instruction :	Turkish
Level of the Course Unit :	ASSOCIATE DEGREE, TYY: + 5.Level, EQF-LLL: 5.Level, QF-EHEA: Short Cycle
Type of the Course :	Compulsory
Mode of Delivery of the Course Unit	-
Coordinator of the Course Unit	Assist.Prof. NAZLI YÜCEOL
Instructor(s) of the Course Unit	Lecturer EBRU CENGİZ
Course Prerequisite	No

OBJECTIVES AND CONTENTS
Objectives of the Course Unit:	The aim of this course is to develop students' managerial decision-making, planning, organization, coordination, control, and strategic management skills in hospitals and other healthcare institutions by examining the managerial structure, operation, and service delivery processes of healthcare institutions from a holistic perspective. Students will gain contemporary healthcare management competencies by understanding the organization of public and private healthcare institutions, types of services, human resources management, patient safety, risk and crisis management, and ethical and legal responsibilities. The program also aims to develop knowledge, skills, and competencies based on analytical thinking, managerial problem-solving, communication, teamwork, and ethical responsibility.
Contents of the Course Unit:	The course content covers the organizational structure of healthcare institutions, hospital management, public and private healthcare sector structures, emergency and outpatient services, nursing and medical secretarial services, oral and dental health, and home healthcare management. Medical deontology, patient safety, medication management, risk and disaster management, medical social services, communication, motivation, and general support services are also comprehensively examined. The course encompasses the practical management aspects of all these areas, including types of strategies and strategic evaluation processes in healthcare institutions.

KEY LEARNING OUTCOMES OF THE COURSE UNIT (On successful completion of this course unit, students/learners will or will be able to)
Can define the organizational structure of healthcare institutions, public and private healthcare systems, and hospital management models.
Can list the functioning and task assignments of emergency medical services, outpatient clinic management, nursing, and medical secretarial services.
Can solve managerial problems encountered within the scope of patient safety, medication management, medical risk, and disaster management.
Can explain medical deontology, ethics, and legal responsibilities, as well as the role of medical social services in healthcare institutions.
Can explain communication, motivation, and strategic management practices in healthcare institutions in terms of institutional performance.

WEEKLY COURSE CONTENTS AND STUDY MATERIALS FOR PRELIMINARY & FURTHER STUDY
Week	Preparatory	Topics(Subjects)	Method
1	Written and visual resources	Course content and subject matter explanation, Introduction to the course. Healthcare institutions management board, Hospital Organization	Lecture, Question-Answer
2	Research	Medical Deontology, Medical Risk Management	Lecture, Question-Answer, Review of the previous week
3	Literature review	Organization and Management of Public Hospitals in Turkey	Lecture, Question-Answer
4	Written and visual resources	Emergency Health Services Management, Outpatient Health Services in Hospitals - Polyclinic Management	Lecture, Question-Answer, Review of the previous week
5	Research	Nursing Services and Medical Secretarial Services Management	Lecture, Question-Answer
6	Literature review	Hospital Management, Functions and Responsibilities	Lecture, Question-Answer, Review of the previous week
7	Written and visual resources	Hospital Disaster Management	Lecture, Question-Answer
8	Research	Oral and Dental Health Management, Home Health Services Management	Lecture, Question-Answer, Review of the previous week
9	Literature review	Medical Social Services, General Support Services	Lecture, Question-Answer
10	-	MID-TERM EXAM	-
11	Written and visual resources	Communication in healthcare institutions	Lecture, Question-Answer
12	Research	Motivation in healthcare institutions	Lecture, Question-Answer, Review of the previous week
13	Literature review	Drug Safety, Drug Management	Lecture, Question-Answer
14	Written and visual resources	Private Healthcare Sector in Turkey, Structure of Healthcare Organizations	Lecture, Question-Answer, Review of the previous week
15	Research	Types of strategies in healthcare institutions, Evaluation of strategies	Lecture, Question-Answer, Review of the previous week
16	-	FINAL EXAM	-
17	-	FINAL EXAM	-

SOURCE MATERIALS & RECOMMENDED READING
Yıldırım,S.ve Kavuncubaşı,Ş.,Hastane ve Sağlık Kurumları Yönetimi
Kavuncubaşı,Ş.,Hastane ve Sağlık Kurumları Yönetimi
Daft, R. L. (2007). Understanding The Theory and Design of Organizations. Thomson South-Western, United States
Robbins, S.P., and T.A. Judge. (2007). Organizational Behavior. 12 ed. New Jersey: Pearson Prentice Hall.
Shortell, Stephen Michael, and Arnold D. Kaluzny. (2000).Health Care Management: Organization, Design, and Behavior: Delmar Publishers,.
Tengilimoğlu, D., Akbolat, M. & Işık, O. (2017). Sağlık işletmeleri yönetimi. Nobel Yayın Dağıtım, Ankara.
Aydın,İ.(2012).Yönetsel, mesleki ve örgütsel etik. Pegem Akademi.

ASSESSMENT
Assessment & Grading of In-Term Activities	Number of Activities	Degree of Contribution (%)	Description	Examination Method

Level of Contribution
0	1	2	3	4	5

KNOWLEDGE
Theoretical
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	The student will also list the duties and responsibilities of a medical secretary.	0

KNOWLEDGE
Factual
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	They will acquire the fundamental, up-to-date, and practical knowledge required for the medical secretarial profession.						5
2	They gain knowledge about occupational health and safety, environmental awareness, and quality processes in healthcare institutions and organizations.	0

SKILLS
Cognitive
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Medical secretaries, by virtue of their profession, are knowledgeable about patients' rights, the principles of protecting patient privacy, and the terminology specific to the profession.						5
2	They will possess the ability to effectively use the technologies necessary for their profession (hospital automation programs, F and Q keyboards, digital health systems).	0
3	In accordance with the principles of the medical secretarial profession, they apply the ethical rules and protocol rules that must be followed.						5

SKILLS
Practical
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	They possess the ability to perform patient registration and admission procedures in written or electronic format (preparing, archiving, reporting, documenting, coding, and organizing patient files).						5

OCCUPATIONAL
Autonomy & Responsibility
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Medical secretaries assume duties and responsibilities, individually and/or as a team, in resolving unforeseen problems encountered during practice.						5

OCCUPATIONAL
Learning to Learn
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	They gain awareness of lifelong learning, career management, and sustainability issues.			2

OCCUPATIONAL
Communication & Social
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	The individual uses written and verbal communication channels to express themselves clearly to patients, their relatives, colleagues, and managers.						5
2	In a healthcare institution or organization, a Medical Secretary uses a foreign language to follow information in their field and communicate effectively.	0

OCCUPATIONAL
Occupational and/or Vocational
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Medical secretaries uphold social, scientific, cultural, and ethical values ​​while performing all stages of the profession (patient registration, admission procedures, patient file preparation, archiving, reporting, documentation, coding, organization, using digital technologies, using health information systems and automation programs, using F and Q keyboards, data collection, announcing results and providing information, etc.).						5

WORKLOAD & ECTS CREDITS OF THE COURSE UNIT
Workload for Learning & Teaching Activities
Type of the Learning Activites	Learning Activities (# of week)	Duration (hours, h)	Workload (h)
Lecture & In-Class Activities	14	3	42
Preliminary & Further Study	14	6	84
Land Surveying	0	0	0
Group Work	0	0	0
Laboratory	0	0	0
Reading	0	0	0
Assignment (Homework)	0	0	0
Project Work	0	0	0
Seminar	0	0	0
Internship	0	0	0
Technical Visit	0	0	0
Web Based Learning	0	0	0
Implementation/Application/Practice	5	6	30
Practice at a workplace	0	0	0
Occupational Activity	3	5	15
Social Activity	0	0	0
Thesis Work	0	0	0
Field Study	0	0	0
Report Writing	0	0	0
Final Exam	1	1	1
Preparation for the Final Exam	1	14	14
Mid-Term Exam	1	1	1
Preparation for the Mid-Term Exam	1	14	14
Short Exam	0	0	0
Preparation for the Short Exam	0	0	0
TOTAL	40	0	201