CRISIS MANAGEMENT PROGRAMME COURSE DESCRIPTION

Code	Name of the Course Unit	Semester	In-Class Hours (T+P)	Credit	ECTS Credit
HRY311	CRISIS MANAGEMENT	5	3	3	5

GENERAL INFORMATION
Language of Instruction :	Turkish
Level of the Course Unit :	, TYY: + , EQF-LLL: , QF-EHEA:
Type of the Course :	Elective
Mode of Delivery of the Course Unit	-
Coordinator of the Course Unit
Instructor(s) of the Course Unit
Course Prerequisite	No

OBJECTIVES AND CONTENTS
Objectives of the Course Unit:	The aim of the course is to give information about crisis communication and the practices that must be done during the crisis.
Contents of the Course Unit:	The content of the course includes the stages of crisis management, relations with the media, possible crisis types and strategies to be implemented.

KEY LEARNING OUTCOMES OF THE COURSE UNIT (On successful completion of this course unit, students/learners will or will be able to)
By the end of this course, students will be able to explain the stages and effects of the crisis period by explaining the concept of crisis management.
By the end of this course, students will be able to analyze crisis management practices, pre- and post-crisis crisis management, and monitor the crisis response process in this direction.
By the end of this course, students will be able to predict possible crises by designing a possible crisis plan.

WEEKLY COURSE CONTENTS AND STUDY MATERIALS FOR PRELIMINARY & FURTHER STUDY
Week	Preparatory	Topics(Subjects)	Method
1	-	Overview the subjects and introduction to the course: Crisis phenomenon.	-
2	-	The definition, features and phases of crisis.	-
3	-	Crisis management and crisis scenarios.	-
4	-	The process of crisis management.	-
5	-	Communication before, during and after crisis.	-
6	-	Public relations plan in crisis management.	-
7	-	Target group in crisis communication.	-
8	-	MID-TERM EXAM	-
9	-	The types of crisis in terms of reason of occurrence and their effects	-
10	-	Presentations on the types of crisis	-
11	-	Crisis management and the role of cultural differences in crisis communication.	-
12	-	Preparing a crisis plan and relations with media.	-
13	-	To determine a strategy for in-house crisis.	-
14	-	To determine a strategy in the crisis that that are originated from outside of the corporation.	-
15	-	Examples of crisis from the world and Turkey.	-
16	-	FINAL EXAM	-
17	-	FINAL EXAM	-

SOURCE MATERIALS & RECOMMENDED READING
Aksu, Metin; Kriz yönetimi, Kum Saati Yayınlar, İstanbul, 2010.
Narbay, Mine Şimşek; Kriz iletişimi, Nobel Yayın Dağıtım, Ankara, 2006.
Kadıbeşegil, Salim; Şimdi Stratejik İletişim Zamanı, Mediacat Kitapları, İstanbul, 2009.

ASSESSMENT
Assessment & Grading of In-Term Activities	Number of Activities	Degree of Contribution (%)	Description

Level of Contribution
0	1	2	3	4	5

KNOWLEDGE
Theoretical
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Explain the basic concepts of Social Service, working fields and application frameworks.			2
2	Uses up-to-date information on Social Service field by associating it with the theory and application information of Social Service.			2

KNOWLEDGE
Factual
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Establish the link between the application frameworks of Social Service.					4
2	Evaluate the developments in the field of migration, globalization and human rights in the new world by using the theoretical knowledge in the field.						5

SKILLS
Cognitive
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Using the research methods related to the field of Social Service, concludes scientific conclusions about social problems.						5
2	Examine the spatial legislation of Social Service and develop new strategies for implementation.					4

SKILLS
Practical
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Solve the problems specific to the field of Social Service according to scientific data.			2
2	Conduct trainings for individual, family and society by using advanced theoretical and practical knowledge in the field of Social Service.					4

OCCUPATIONAL
Autonomy & Responsibility
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Develop his / her competence in this area by taking the leadership role in working with individuals, groups and society and taking responsibility as a team member.				3

OCCUPATIONAL
Learning to Learn
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Describes a life worthy of dignity of the person who is the subject of social service science.		1

OCCUPATIONAL
Communication & Social
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Configures the communication between institutions in order to solve the problems.				3
2	Uses the educational role in the social service area.			2
3	Produces projects that will increase the consciousness level of the society.		1

OCCUPATIONAL
Occupational and/or Vocational
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Collaborate with other professionals in the work team through an interdisciplinary approach at the stage of Social Service intervention					4
2	Acts as a social worker in accordance with the laws, regulations and professional ethics rules.				3
3	Organize their work in accordance with their rights and responsibilities as an individual.					4

WORKLOAD & ECTS CREDITS OF THE COURSE UNIT
Workload for Learning & Teaching Activities
Type of the Learning Activites	Learning Activities (# of week)	Duration (hours, h)	Workload (h)
Lecture & In-Class Activities	14	3	42
Preliminary & Further Study	14	2	28
Land Surveying	0	0	0
Group Work	0	0	0
Laboratory	0	0	0
Reading	2	2	4
Assignment (Homework)	2	10	20
Project Work	0	0	0
Seminar	0	0	0
Internship	0	0	0
Technical Visit	0	0	0
Web Based Learning	0	0	0
Implementation/Application/Practice	2	3	6
Practice at a workplace	0	0	0
Occupational Activity	0	0	0
Social Activity	0	0	0
Thesis Work	0	0	0
Field Study	0	0	0
Report Writing	0	0	0
Final Exam	1	1	1
Preparation for the Final Exam	1	15	15
Mid-Term Exam	1	1	1
Preparation for the Mid-Term Exam	1	10	10
Short Exam	0	0	0
Preparation for the Short Exam	0	0	0
TOTAL	38	0	127