| 1 |
Review, Individual Research, Web Based Research |
Introduction, General Information, Time Management |
Lecture, question-answer, discussion, brainstorming, problem solving, observation, case study method. |
| 2 |
Review, Individual Research, Web Based Research |
What is Quality? History, Total Quality Management |
Lecture, question-answer, discussion, brainstorming, problem solving, observation, case study method. |
| 3 |
Review, Individual Research, Web Based Research |
Quality and Leadership |
Lecture, question-answer, discussion, brainstorming, problem solving, observation, case study method. |
| 4 |
Review, Individual Research, Web Based Research |
Self-Respect - Ethics |
Lecture, question-answer, discussion, brainstorming, problem solving, observation, case study method. |
| 5 |
Review, Individual Research, Web Based Research |
Process (process) Management |
Lecture, question-answer, discussion, brainstorming, problem solving, observation, case study method. |
| 6 |
Review, Individual Research, Web Based Research |
Total Quality Management in Healthcare |
Lecture, question-answer, discussion, brainstorming, problem solving, observation, case study method. |
| 7 |
Review, Individual Research, Web Based Research |
Customer Satisfaction in Health Institutions |
Lecture, question-answer, discussion, brainstorming, problem solving, observation, case study method. |
| 8 |
- |
MID-TERM EXAM |
- |
| 9 |
Review, Individual Research, Web Based Research |
Quality Measurement in Health Institutions |
Lecture, question-answer, discussion, brainstorming, problem solving, observation, case study method. |
| 10 |
Review, Individual Research, Web Based Research |
Official Correspondence Rules |
Lecture, question-answer, discussion, brainstorming, problem solving, observation, case study method. |
| 11 |
Review, Individual Research, Web Based Research |
Teamwork in Health Institutions |
Lecture, question-answer, discussion, brainstorming, problem solving, observation, case study method. |
| 12 |
Review, Individual Research, Web Based Research |
Continuous Quality Improvement in Healthcare |
Lecture, question-answer, discussion, brainstorming, problem solving, observation, case study method. |
| 13 |
Review, Individual Research, Web Based Research |
Patient rights |
Lecture, question-answer, discussion, brainstorming, problem solving, observation, case study method. |
| 14 |
Review, Individual Research, Web Based Research |
Accreditation |
Lecture, question-answer, discussion, brainstorming, problem solving, observation, case study method. |
| 15 |
Review, Individual Research, Web Based Research |
An overview |
Lecture, question-answer, discussion, brainstorming, problem solving, observation, case study method. |
| 16 |
- |
FINAL EXAM |
- |
| 17 |
- |
FINAL EXAM |
- |