TOTAL QUALITY MANAGEMENT IN SPORTS PROGRAMME COURSE DESCRIPTION

Code	Name of the Course Unit	Semester	In-Class Hours (T+P)	Credit	ECTS Credit
SYY403	TOTAL QUALITY MANAGEMENT IN SPORTS	7	3	3	5

GENERAL INFORMATION
Language of Instruction :	Turkish
Level of the Course Unit :	BACHELOR'S DEGREE, TYY: + 6.Level, EQF-LLL: 6.Level, QF-EHEA: First Cycle
Type of the Course :	Compulsory
Mode of Delivery of the Course Unit	-
Coordinator of the Course Unit	Assist.Prof. İRFAN KARA
Instructor(s) of the Course Unit
Course Prerequisite	No

OBJECTIVES AND CONTENTS
Objectives of the Course Unit:	The objective of the course is to provide the students the ability to evaluate the total quality management system and to organize the process with the understanding of continuous development and improvement of the sports organizations.
Contents of the Course Unit:	The content of the course includes the historical development of total quality management, basic concepts, total quality management objectives and principles, elements of total quality management, process management, quality circle, problem solving techniques, quality in sport services and total quality management models in sport organizations.

KEY LEARNING OUTCOMES OF THE COURSE UNIT (On successful completion of this course unit, students/learners will or will be able to)
Explain definitions and concepts related to total quality management
Interpret and differentiate the relations between quality processes
Describe total quality management principles and apply them to sports organizations
Evaluate the total quality management system with the understanding of continuous development and improvement in sports organizations and organize the process

WEEKLY COURSE CONTENTS AND STUDY MATERIALS FOR PRELIMINARY & FURTHER STUDY
Week	Preparatory	Topics(Subjects)	Method
1	-	Information on purpose and content of the course. Total quality management historical development process	Narration, question-response discussion method
2	Book Reading	Total quality management historical development process Basic concepts and definitions related with total quality management.	Narration, question-response discussion method
3	Book Reading	Total quality management system.	Narration, question-response discussion method
4	Student homework preparation	Total quality management objectives and principles.	Narration, Question and Answer Discussion, Group Study Method
5	Book Reading	Quality and quality cost types.	Narration, question-response discussion method
6	Student homework preparation	Elements of total quality management.	Narration, Question and Answer Discussion, Group Study Method
7	Student homework preparation	Elements of total quality management.	Narration, Question-Response discussion, Group Study Method
8	-	MID-TERM EXAM	-
9	Book Reading	General review	Narration, question-response discussion method
10	Book Reading	Process management approach	Narration, question-response discussion method
11	Book Reading	Quality cycle, Problem solving techniques.	Narration, question-response discussion method
12	Student homework preparation	Total quality management application steps.	Narration, Question-Response discussion, Group Study Method
13	Student homework preparation Sports organization sample model	Sport services businesses and total quality management applications.	Narration, Question-Response discussion, Group Study Method
14	Student homework preparation Example- Sport Clubs	Exemplary total quality management models in sport organizations	Narration, Question-Response discussion, Group Study Method
15	Book Reading	General review	Narration, question-response discussion method
16	-	FINAL EXAM	-
17	-	FINAL EXAM	-

SOURCE MATERIALS & RECOMMENDED READING
Biçer T. (2008). Sporda Toplam Kalite Yönetimi ve Futbol Uygulamaları. Beyaz Yayınları, Ankara.
Çimen Z, Gürbüz B. (2007). Spor Hizmetlerinde Toplam Kalite Yönetimi. Alp Yayın Evi, Ankara.
Efil İ. (2010). Toplam Kalite Yönetimi. Dora Yayınevi, Ankara.
Küçük, O. (2016). Toplam Kalite Yönetimi - Sınırsız İyileşme EFQM Mükemmellik Modeli. Seçkin Yayıncılık, Ankara.

ASSESSMENT
Assessment & Grading of In-Term Activities	Number of Activities	Degree of Contribution (%)	Description

Level of Contribution
0	1	2	3	4	5

WORKLOAD & ECTS CREDITS OF THE COURSE UNIT
Workload for Learning & Teaching Activities
Type of the Learning Activites	Learning Activities (# of week)	Duration (hours, h)	Workload (h)
Lecture & In-Class Activities	14	3	42
Preliminary & Further Study	13	2	26
Land Surveying	0	0	0
Group Work	0	0	0
Laboratory	0	0	0
Reading	0	0	0
Assignment (Homework)	0	0	0
Project Work	0	0	0
Seminar	0	0	0
Internship	0	0	0
Technical Visit	0	0	0
Web Based Learning	0	0	0
Implementation/Application/Practice	0	0	0
Practice at a workplace	0	0	0
Occupational Activity	0	0	0
Social Activity	0	0	0
Thesis Work	0	0	0
Field Study	0	0	0
Report Writing	0	0	0
Final Exam	1	1	1
Preparation for the Final Exam	7	5	35
Mid-Term Exam	1	1	1
Preparation for the Mid-Term Exam	5	4	20
Short Exam	0	0	0
Preparation for the Short Exam	0	0	0
TOTAL	41	0	125