Code | Name of the Course Unit | Semester | In-Class Hours (T+P) | Credit | ECTS Credit |
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GMY421 | AVIATION QUALITY MANAGEMENT SYSTEM | 5 | 3 | 3 | 5 |
GENERAL INFORMATION |
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Language of Instruction : | Turkish |
Level of the Course Unit : | BACHELOR'S DEGREE, TYY: + 6.Level, EQF-LLL: 6.Level, QF-EHEA: First Cycle |
Type of the Course : | Elective |
Mode of Delivery of the Course Unit | - |
Coordinator of the Course Unit | Prof. SEZER CİHAN KESKEN |
Instructor(s) of the Course Unit | |
Course Prerequisite | No |
OBJECTIVES AND CONTENTS |
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Objectives of the Course Unit: | This course aims to provide the student with the ability to define the definition of quality, recognize the elements of quality management, to emphasize the place of strategic management in quality management, to describe the quality management tools and their usage in aviation, to be able to analyze quality management standards and aviation applications. |
Contents of the Course Unit: | Contents of the course include the subjects of Quality Management Organization and Documentation in Aviation Organizations, Total Quality Management Approach, Strategic Management, Ethics and Social Responsibility, Employee Empowerment, Leadership and Change, ISO 9001, Quality Management Tools and Techniques, Continuous Improvement, Benchmarking, Just in Time Production. |
KEY LEARNING OUTCOMES OF THE COURSE UNIT (On successful completion of this course unit, students/learners will or will be able to) |
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Describe Quality Management organization in Aviation Institutes and related documentation. |
Demonstrate the differences of Total Quality Management from traditional management and shows the operation in aviation institutions. |
Explain the usage of tools and techniques used in quality management. |
Solve the usage of de facto quality management system components in aviation quality management systems. |
WEEKLY COURSE CONTENTS AND STUDY MATERIALS FOR PRELIMINARY & FURTHER STUDY |
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Week | Preparatory | Topics(Subjects) | Method |
1 | Coursebook, Aviation Organizations Quality Manual | Importance of quality for Aviation Organizations | Lecture & Case Study & Discussion |
2 | Coursebook, Aviation Organizations Quality Manual | Analysis of quality for Aviation Organizations | Lecture & Case Study & Discussion |
3 | Coursebook, Aviation Organizations Quality Manual | Quality, Quality Management, Total Quality Management, Differences in terms of Traditional Methods and Applications in Aviation | Lecture & Case Study & Discussion |
4 | Coursebook, Aviation Organizations Quality Manual | Strategic Management and Examples from Aviation Sector | Lecture & Case Study & Discussion |
5 | Coursebook, Aviation Organizations Quality Manual | Importance of Ethics and Social Responsibility for Aviation in Quality Management | Lecture & Case Study & Discussion |
6 | Coursebook, Aviation Organizations Quality Manual | Employee Empowerment for Quality Management in Aviation | Lecture & Case Study & Discussion |
7 | Coursebook, Aviation Organizations Quality Manual | Leadership and Change for Quality Management in Aviation | Lecture & Case Study & Discussion |
8 | - | MID-TERM EXAM | - |
9 | Coursebook, Aviation Organizations Quality Manual | ISO 9001 Quality Management System and Applications in Aviation | Lecture & Case Study & Discussion |
10 | Coursebook, Aviation Organizations Quality Manual | ISO 9001 Quality Management System and Applications in Aviation (continuing) | Lecture & Case Study & Discussion |
11 | Coursebook, Aviation Organizations Quality Manual | ISO 9001 Quality Management System and Applications in Aviation (continuing) | Lecture & Case Study & Discussion |
12 | Coursebook, Aviation Organizations Quality Manual | Applications in Aviation for Quality Management Tools and Techniques | Lecture & Case Study & Discussion |
13 | Coursebook, Aviation Organizations Quality Manual | Applications in Aviation for Quality Management Tools and Techniques (continuing) | Lecture & Case Study & Discussion |
14 | Coursebook, Aviation Organizations Quality Manual | Applications in Aviation for Quality Management Tools and Techniques | Lecture & Case Study & Discussion |
15 | Coursebook, Aviation Organizations Quality Manual | Revision and preliminary study | Lecture & Case Study & Discussion |
16 | - | FINAL EXAM | - |
17 | - | FINAL EXAM | - |
SOURCE MATERIALS & RECOMMENDED READING |
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Goetsch L. G., Stanley B. D., Toplam Kalite Yonetimi – Orgutsel Mukemmellik Icin (2013) Nobel |
Goetsch L. G., Stanley B. D., Total Quality Management –Introduction to TQM (2006) Pearson |
Quality Manual, Global Air Services, GR-FTO-002, 2009 |
ASSESSMENT |
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Assessment & Grading of In-Term Activities | Number of Activities | Degree of Contribution (%) | Description |
Level of Contribution | |||||
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0 | 1 | 2 | 3 | 4 | 5 |
KNOWLEDGE |
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Theoretical |
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Programme Learning Outcomes | Level of Contribution | ||||||
0 | 1 | 2 | 3 | 4 | 5 | ||
1 |
Explain the historical development process of Aviation Management.
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3 | |||||
2 |
Use computer programs related to Aviation Transportation.
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2 | |||||
3 |
Define basic concepts related with aviation management.
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2 |
KNOWLEDGE |
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Factual |
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Programme Learning Outcomes | Level of Contribution | ||||||
0 | 1 | 2 | 3 | 4 | 5 | ||
1 |
Relate the information and facts in the field with other social sciences such as law, sociology, philosophy and history.
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3 | |||||
2 |
Classify the relationship between the basic functions of the business and the interactions between these functions.
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3 | |||||
3 |
Apply knowledge and skills related to his / her field by considering the legal aspect of occupational health and safety.
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3 | |||||
4 |
Explain the concepts of entrepreneurship and innovation with the field.
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2 |
SKILLS |
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Cognitive |
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Programme Learning Outcomes | Level of Contribution | ||||||
0 | 1 | 2 | 3 | 4 | 5 | ||
1 |
Manage operational activities related to the airline.
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3 | |||||
2 |
Gain lifelong learning skills and use knowledge of the field in the business life with the awareness of social responsibility.
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3 |
SKILLS |
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Practical |
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Programme Learning Outcomes | Level of Contribution | ||||||
0 | 1 | 2 | 3 | 4 | 5 | ||
1 |
Prepare written agreements with relevant institutions in accordance with the legislation.
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2 | |||||
2 |
Perform the theoretical and practical knowledge related to the field with appropriate analytical methods and modeling techniques in business life.
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3 | |||||
3 |
Manage all phases from planning to implementation of aviation operations as a member of a team.
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2 | |||||
4 |
Cooperate with stakeholders related to air transport.
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3 | |||||
5 |
Develop the modern techniques and tools necessary for applications related to the field.
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2 |
OCCUPATIONAL |
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Autonomy & Responsibility |
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Programme Learning Outcomes | Level of Contribution | ||||||
0 | 1 | 2 | 3 | 4 | 5 | ||
1 |
Execute a study in his/her field independently.
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3 | |||||
2 |
Decide as an individual or a team member to solve the problems encountered in applications related to the field.
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2 |
OCCUPATIONAL |
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Learning to Learn |
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Programme Learning Outcomes | Level of Contribution | ||||||
0 | 1 | 2 | 3 | 4 | 5 | ||
1 |
Evaluate advanced knowledge and skills in his/her field with a critical approach.
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3 | |||||
2 |
Apply activities to improve his/her performance and his / her responsibility in line with the learning objectives by determining the learning needs.
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2 |
OCCUPATIONAL |
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Communication & Social |
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Programme Learning Outcomes | Level of Contribution | ||||||
0 | 1 | 2 | 3 | 4 | 5 | ||
1 |
Communicate with people and institutions related to the field in writing and verbally.
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3 | |||||
2 |
Explain his/her thoughts on the issues related to the field and suggestions for solutions to the problems by the related departments by using supporting quantitative and qualitative data.
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2 | |||||
3 |
Organize projects and activities for the social environment with social responsibility consciousness and to be able to apply those.
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3 |
OCCUPATIONAL |
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Occupational and/or Vocational |
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Programme Learning Outcomes | Level of Contribution | ||||||
0 | 1 | 2 | 3 | 4 | 5 | ||
1 |
Manage airports and terminal operations efficiently using aviation and business information.
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3 |
WORKLOAD & ECTS CREDITS OF THE COURSE UNIT |
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Workload for Learning & Teaching Activities |
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Type of the Learning Activites | Learning Activities (# of week) | Duration (hours, h) | Workload (h) |
Lecture & In-Class Activities | 13 | 3 | 39 |
Preliminary & Further Study | 14 | 3 | 42 |
Land Surveying | 0 | 0 | 0 |
Group Work | 0 | 0 | 0 |
Laboratory | 0 | 0 | 0 |
Reading | 3 | 1 | 3 |
Assignment (Homework) | 0 | 0 | 0 |
Project Work | 0 | 0 | 0 |
Seminar | 0 | 0 | 0 |
Internship | 0 | 0 | 0 |
Technical Visit | 0 | 0 | 0 |
Web Based Learning | 0 | 0 | 0 |
Implementation/Application/Practice | 0 | 0 | 0 |
Practice at a workplace | 0 | 0 | 0 |
Occupational Activity | 0 | 0 | 0 |
Social Activity | 0 | 0 | 0 |
Thesis Work | 0 | 0 | 0 |
Field Study | 0 | 0 | 0 |
Report Writing | 0 | 0 | 0 |
Final Exam | 1 | 1 | 1 |
Preparation for the Final Exam | 5 | 4 | 20 |
Mid-Term Exam | 1 | 1 | 1 |
Preparation for the Mid-Term Exam | 4 | 5 | 20 |
Short Exam | 0 | 0 | 0 |
Preparation for the Short Exam | 0 | 0 | 0 |
TOTAL | 41 | 0 | 126 |
Total Workload of the Course Unit | 126 | ||
Workload (h) / 25.5 | 4,9 | ||
ECTS Credits allocated for the Course Unit | 5,0 |