| • Introductions • Checking and clarifying |
| • Polite requests • Showing how something works • Pronunciation: Reading safety instructions |
| • Formal and informal language • Dealing with passenger needs • ‘Comfort’ expressions |
| • Offering a choice • Pronunciation: Intonation in lists • Money transactions |
| • Finding out the problem • Offering to help (1) • Apologizing |
| • The Check – Call – Care response to medical problems • Giving instructions to crew • Talking about the past; Linking words |
| • Giving instructions • Instructions not to do something • Reporting instructions |
| • Offering to help (2) • “If … “ • Expressing obligation |
| • Word order in multi-word verbs • Talking about time • Checking things have been done |
| • Making a recommendation • “should” |