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TICKETING AND RESERVATION PROGRAMME COURSE DESCRIPTION

Code Name of the Course Unit Semester In-Class Hours (T+P) Credit ECTS Credit
HIY422 TICKETING AND RESERVATION 5 3 3 5

GENERAL INFORMATION

Language of Instruction : Turkish
Level of the Course Unit : BACHELOR'S DEGREE, TYY: + 6.Level, EQF-LLL: 6.Level, QF-EHEA: First Cycle
Type of the Course : Elective
Mode of Delivery of the Course Unit Face to face
Coordinator of the Course Unit Prof.Dr. OSMAN ERGÜVEN VATANDAŞ
Instructor(s) of the Course Unit

OBJECTIVES AND CONTENTS

Objectives of the Course Unit: Booking and ticket-related terms to explain, void, refund, rebooking, rerouting on the ticket to recognize transactions. Electronic ticket coupon status codes, passenger rights issues related to the ticket to be informed.
Contents of the Course Unit: Booking and ticket related terms and issues, electronic ticket coupon status codes, void, refund, rebooking, rerouting operations, baby and child fees, ticket related to the rights of passengers to teach.

KEY LEARNING OUTCOMES OF THE COURSE UNIT (On successful completion of this course unit, students/learners will or will be able to)

Describes the concepts related to booking and ticket sales .
Develops suggestions and alternatives for the solution of problems to be encountered in operational terms.
Explain the principles of ticket sales, customer relations, problem solving techniques.

WEEKLY COURSE CONTENTS AND STUDY MATERIALS FOR PRELIMINARY & FURTHER STUDY

Week Preparatory Topics(Subjects) Method
1 Reading the chapter on the subject Basic concepts Expression Question answer Demonstration
2 Reading the chapter on the subject Booking methods, implementation activities Expression Question answer Demonstration
3 Reading the chapter on the subject Special requests, baby and children tickets Expression Question answer Demonstration
4 Reading the chapter on the subject Taxes on airline tickets, validity of tickets Expression Question answer Demonstration
5 Reading the chapter on the subject ARNK segment, Void, no-show, rebooking and rerouting rules Expression Question answer Demonstration
6 Reading the chapter on the subject Applications related to Reval process Expression Question answer Demonstration
7 Reading the chapter on the subject Applications related to Reval process Expression Question answer Demonstration
8 - MID-TERM EXAM -
9 Reading the chapter on the subject PTA,MCO, EMD Expression Question answer Demonstration
10 Reading the chapter on the subject PTA,MCO, EMD Expression Question answer Demonstration
11 Reading the chapter on the subject Rules and applications related to return transactions Expression Question answer Demonstration
12 Reading the chapter on the subject Ticket rights and responsibilities Expression Question answer Demonstration
13 Reading the chapter on the subject International agreements on ticket sales Expression Question answer Demonstration
14 Reading the chapter on the subject Ticket sales principles, customer relations, problem solving techniques Expression Question answer Demonstration
15 Reading the chapter on the subject General repetition Expression Question answer Demonstration
16 - FINAL EXAM -
17 - FINAL EXAM -

SOURCE MATERIALS & RECOMMENDED READING

DHMİ ve SHGM Mevzuatları,dokümanları,TGS,THY eğitim notları
Sivil Havacılık Genel Müdürlüğü Yayınları, “Yolcu Hizmetleri”, Pegem Akademi Yayıncılık, 2013
Antonin Kazda and Robert E. Caves, “Airport Design and Operation”, 2015 Emerald Group Publishing Limited

ASSESSMENT

Assessment & Grading of In-Term Activities Number of Activities Degree of Contribution (%) Description
Level of Contribution
0 1 2 3 4 5

CONTRIBUTION OF THE COURSE UNIT TO THE PROGRAMME LEARNING OUTCOMES

KNOWLEDGE

Theoretical

Programme Learning Outcomes Level of Contribution
0 1 2 3 4 5
1
Explain the historical development process of Aviation Management.
2
2
Use computer programs related to Aviation Transportation.
3
3
Define basic concepts related with aviation management.
2

KNOWLEDGE

Factual

Programme Learning Outcomes Level of Contribution
0 1 2 3 4 5
1
Relate the information and facts in the field with other social sciences such as law, sociology, philosophy and history.
4
2
Classify the relationship between the basic functions of the business and the interactions between these functions.
2
3
Apply knowledge and skills related to his / her field by considering the legal aspect of occupational health and safety.
1
4
Explain the concepts of entrepreneurship and innovation with the field.
2

SKILLS

Cognitive

Programme Learning Outcomes Level of Contribution
0 1 2 3 4 5
1
Manage operational activities related to the airline.
3
2
Gain lifelong learning skills and use knowledge of the field in the business life with the awareness of social responsibility.
2

SKILLS

Practical

Programme Learning Outcomes Level of Contribution
0 1 2 3 4 5
1
Prepare written agreements with relevant institutions in accordance with the legislation.
3
2
Perform the theoretical and practical knowledge related to the field with appropriate analytical methods and modeling techniques in business life.
2
3
Manage all phases from planning to implementation of aviation operations as a member of a team.
1
4
Cooperate with stakeholders related to air transport.
2
5
Develop the modern techniques and tools necessary for applications related to the field.
3

OCCUPATIONAL

Autonomy & Responsibility

Programme Learning Outcomes Level of Contribution
0 1 2 3 4 5
1
Execute a study in his/her field independently.
2
2
Decide as an individual or a team member to solve the problems encountered in applications related to the field.
3

OCCUPATIONAL

Learning to Learn

Programme Learning Outcomes Level of Contribution
0 1 2 3 4 5
1
Evaluate advanced knowledge and skills in his/her field with a critical approach.
2
2
Apply activities to improve his/her performance and his / her responsibility in line with the learning objectives by determining the learning needs.
3

OCCUPATIONAL

Communication & Social

Programme Learning Outcomes Level of Contribution
0 1 2 3 4 5
1
Communicate with people and institutions related to the field in writing and verbally.
2
2
Explain his/her thoughts on the issues related to the field and suggestions for solutions to the problems by the related departments by using supporting quantitative and qualitative data.
3
3
Organize projects and activities for the social environment with social responsibility consciousness and to be able to apply those.
1

OCCUPATIONAL

Occupational and/or Vocational

Programme Learning Outcomes Level of Contribution
0 1 2 3 4 5
1
Manage airports and terminal operations efficiently using aviation and business information.
3

WORKLOAD & ECTS CREDITS OF THE COURSE UNIT

Workload for Learning & Teaching Activities

Type of the Learning Activites Learning Activities (# of week) Duration (hours, h) Workload (h)
Lecture & In-Class Activities 14 3 42
Preliminary & Further Study 12 3 36
Land Surveying 0 0 0
Group Work 0 0 0
Laboratory 0 0 0
Reading 0 0 0
Assignment (Homework) 0 0 0
Project Work 0 0 0
Seminar 0 0 0
Internship 0 0 0
Technical Visit 0 0 0
Web Based Learning 0 0 0
Implementation/Application/Practice 0 0 0
Practice at a workplace 0 0 0
Occupational Activity 0 0 0
Social Activity 0 0 0
Thesis Work 0 0 0
Field Study 0 0 0
Report Writing 0 0 0
Final Exam 1 1 1
Preparation for the Final Exam 4 12 48
Mid-Term Exam 1 1 1
Preparation for the Mid-Term Exam 1 4 4
Short Exam 0 0 0
Preparation for the Short Exam 0 0 0
TOTAL 33 0 132
Total Workload of the Course Unit 132
Workload (h) / 25.5 5,2
ECTS Credits allocated for the Course Unit 5,0