| To be able to define the concept of quality in health services |
| Ability to associate quality with leadership, corporate culture and teamwork |
| To be able to interpret the contribution of continuous quality improvement to health services. |
| Explain the quality assurance systems and be able to discuss the features of quality assurance systems. |
| Ability to rank national and international patient safety targets |
| To be able to define the philosophy of Total Quality Management |
| Explain the concept of accreditation and be able to introduce accreditation standards |
| o be able to explain managerial responsibilities in the quality process in health services. |